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Scrum A Pocket Guide

Author: Gunther Verheyen
Publisher: Van Haren
ISBN: 9087537204
Size: 35.56 MB
Format: PDF
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This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past and the future of Scrum. The author, Gunther Verheyen, has created a concise, yet complete and passionate reference about Scrum. The book demonstrates his core view that Scrum is about a journey, a journey of discovery and fun. He designed the book to be a helpful guide on that journey. Ken Schwaber, Scrum co-creator says that this book currently is the best available description of Scrum around. The book combines some rare characteristics: • It describes Scrum in its entirety, yet places it in a broader context (of past and future). • The author focuses on the subject, Scrum, in a way that it truly supports the reader. The book has a language and style in line with the philosophy of Scrum. • The book shows the playfulness of Scrum. David Starr and Ralph Jocham, Professional Scrum trainers and early agile adopters, say that this is the ultimate book to be advised as follow-up book to the students they teach Scrum to and to teams and managers of organizations that they coach Scrum to.

Global Standards And Publications

Author: Van Haren Publishing
Publisher:
ISBN: 9789401802239
Size: 62.27 MB
Format: PDF, ePub, Mobi
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Van Haren Publishing is the world's leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world's leading organizations and their frameworks including: The Open Group, IPMA, ASL BiSL Foundation, IAOP(R) and IACCM. This catalog will provide you with an overview of our most popular and upcoming titles (including courseware), but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience.

Bisl Pocket Guide 2nd Edition

Author: Remko van der Pols & Yvette Backer
Publisher: Van Haren
ISBN: 9087537115
Size: 19.18 MB
Format: PDF, Mobi
View: 689
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This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.

Foundations Of Information Security Based On Iso27001 And Iso27002 3rd Revised Edition

Author: Hans Baars
Publisher: Van Haren
ISBN: 9401805415
Size: 41.23 MB
Format: PDF, ePub
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This book is intended for everyone in an organization who wishes to have a basic understanding of information security. Knowledge about information security is important to all employees. It makes no difference if you work in a profit- or non-profit organization because the risks that organizations face are similar for all organizations.It clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, effective and well-understood tool. It covers: The quality requirements an organization may have for information; The risks associated with these quality requirements; The countermeasures that are necessary to mitigate these risks; Ensuring business continuity in the event of a disaster; When and whether to report incidents outside the organization.The information security concepts in this revised edition are based on the ISO/IEC27001:2013 and ISO/IEC27002:2013 standards. But the text also refers to the other relevant international standards for information security. The text is structured as follows: Fundamental Principles of Security and Information security and Risk management. Architecture, processes and information, needed for basic understanding of what information security is about. Business Assets are discussed. Measures that can be taken to protect information assets. (Physical measures, technical measures and finally the organizational measures.)The primary objective of this book is to achieve awareness by students who want to apply for a basic information security examination. It is a source of information for the lecturer who wants to question information security students about their knowledge. Each chapter ends with a case study. In order to help with the understanding and coherence of each subject, these case studies include questions relating to the areas covered in the relevant chapters. Examples of recent events that illustrate the vulnerability of information are also included.This book is primarily developed as a study book for anyone who wants to pass the ISFS (Information Security Foundation) exam of EXIN. In an appendix an ISFS model exam is given, with feedback to all multiple choice options, so that it can be used as a training for the real ISFS exam.

It Service Management Based On Itil 2011 Edition

Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9401805571
Size: 14.44 MB
Format: PDF, ePub, Docs
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Global Standards And Publications

Author: VHP et al
Publisher: Van Haren
ISBN: 9401800359
Size: 25.58 MB
Format: PDF, ePub, Mobi
View: 7275
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Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Service Automation Framework

Author: Jan-Willem Middelburg
Publisher: Van Haren
ISBN: 9401800634
Size: 55.56 MB
Format: PDF, Kindle
View: 6905
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Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Cobit 5 A Management Guide

Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9087538006
Size: 63.54 MB
Format: PDF, Mobi
View: 1220
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This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of COBIT 5.0.This guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT 5.0.

Lonely Planet Pocket London

Author: Lonely Planet
Publisher: Lonely Planet
ISBN: 1760341282
Size: 47.37 MB
Format: PDF, Docs
View: 877
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Lonely Planet: The world's leading travel guide publisher Lonely Planet Pocket London is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Rise over the city on the London Eye, uncover the past at Kensington's museums, and explore Soho, Greenwich and the Tower; all with your trusted travel companion. Get to the heart of of London and begin your journey now! Inside Lonely Planet Pocket London: Full-colour maps and images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sleeping, sight-seeing, going out, shopping, hidden gems that most guidebooks miss Free, convenient pull-out city map (included in print version), plus over 20 colour neighbourhood maps User-friendly layout with helpful icons, and organised by neighbourhood to help you pick the best spots to spend your time Covers Westminster, Covent Garden, Bloomsbury, the City, the South Bank, Kensington, Regent's Park, Camden, Greenwich and more eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalize your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing The Perfect Choice: Lonely Planet Pocket London a colorful, easy-to-use, and handy guide that literally fits in your pocket, provides on-the-go assistance for those seeking only the can't-miss experiences to maximise a quick trip experience. Looking for a comprehensive guide that recommends both popular and offbeat experiences, and extensively covers all of London's neighbourhoods? Check out Lonely Planet London guide. Looking for more extensive coverage? Check out Lonely Planet England guide for a comprehensive look at all the country has to offer, or Lonely Planet Discover England, a photo-rich guide to the country's most popular attractions. Authors: Written and researched by Lonely Planet. About Lonely Planet: Since 1973, Lonely Planet has become the world's leading travel media company with guidebooks to every destination, an award-winning website, mobile and digital travel products, and a dedicated traveller community. Lonely Planet covers must-see spots but also enables curious travellers to get off beaten paths to understand more of the culture of the places in which they find themselves.