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Btec First Business Level 2 Assessment Guide Unit 7 Providing Business Support

Author: Carole Trotter
Publisher: Hachette UK
ISBN: 1444186949
Size: 35.85 MB
Format: PDF, ePub, Mobi
View: 2898
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do. Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the series

Btec First Business Level 2 Assessment Guide Unit 1 Enterprise In The Business World Unit 2 Finance For Business

Author: Ian Gunn
Publisher: Hachette UK
ISBN: 1444186795
Size: 20.28 MB
Format: PDF, Docs
View: 2800
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do. Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the series

Btec First Business Level 2 Assessment Guide Unit 4 Principles Of Customer Service

Author: Carole Trotter
Publisher: Hachette UK
ISBN: 144418685X
Size: 80.74 MB
Format: PDF, ePub, Docs
View: 4591
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do. Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the series

Btec First Business Level 2 Assessment Guide Unit 6 Introducing Retail Business

Author: Ian Gunn
Publisher: Hachette UK
ISBN: 1444186914
Size: 37.66 MB
Format: PDF
View: 1949
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do. Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the series

Exercises In Elementary Office Practice

Author: Margaret Rennie
Publisher: Heinemann
ISBN: 9780435455354
Size: 23.59 MB
Format: PDF, Mobi
View: 810
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Two student books cover 18 units from the BTEC National course, and an accompanying Tutor's Resource File with CD-ROM provides essential support for tutors with the preparation and delivery of lessons. Activities clearly match the assessment requirements of the course, so your students build up plenty of confidence as they go along.Your students need a good depth of theory at this level, but we've related it clearly to actual business practice. They'll be motivated by seeing how they could apply the theories they are learning to real business.Motivating case studies and examples are taken from a wide range of large and small organisations, to give students plenty of exposure to the types of businesses they might end up working in.The supporting Tutor Resource File gives you plenty of extra help in running the course.

Kundenservice F R Dummies

Author: Karen Leland
Publisher: John Wiley & Sons
ISBN: 3527703055
Size: 20.90 MB
Format: PDF, Mobi
View: 3136
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Ohne einen ausgeklügelten Kundenservice läuft heute in einem Unternehmen nichts mehr. Egal, ob im Laden oder am Telefon, den richtigen Umgang mit Kunden kann jeder lernen. Sei es durch Körpersprache, den richtigen Ton am Telefon oder den Arbeitsstil. Die beiden Kundenservice-Profis Karen Leland und Keith Bailey zeigen wie Kundenservice funktioniert, wie Kunden gewonnen und langfristig an das Unternehmen gebunden werden können. Sie erklären, wie man eine kundenfreundliche Atmosphäre im Unternehmen schaffen und wie eine gewinnbringende Servicestrategie aufgebaut werden kann. Außerdem erläutern sie, wie man Servicestandards im Unternehmen implementiert, schwierige Kunden souverän zufrieden stellt, aus Kundenbeschwerden Nutzen zieht und die Mitarbeiter für ihr kundenfreundliches Verhalten belohnt. Ein Kapitel widmet sich dem Thema Customer Relationship Management und seine Vorteile für das Unternehmen.

Wettbewerbsstrategie

Author: Michael E. Porter
Publisher: Campus Verlag
ISBN: 3593398443
Size: 28.27 MB
Format: PDF
View: 2896
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Seit 30 Jahren ist Michael E. Porters Buch zur Wettbewerbsstrategie der Klassiker zum Thema und Pflichtlektüre für Führungskräfte. Schritt für Schritt entwickelt der Autor alle Instrumente, die ein Manager für die Branchenanalyse benötigt. Seine Ausführungen erklären die grundlegenden Kräfte des brancheninternen Wettbewerbs. Fundiert und praxisnah stellt er konkrete Methoden zur Analyse von Branchen vor. Diese 12. Auflage ist vollständig durchgesehen, aktualisiert und erweitert.

Das Women S Health 15 Minuten Workout Buch

Author: Selene Yeager
Publisher: Südwest Verlag
ISBN: 364110386X
Size: 33.64 MB
Format: PDF, Mobi
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»Das Women’s Health 15-Minuten-Workout-Buch« bringt Sie in Rekordzeit an Ihr ganz persönliches Fitness-Ziel. Flacher Bauch, endlich mehr Ausdauer, ein sexy Body oder sofort neue Energie: Dieses Buch zeigt, wie Frauen das schon mit nur einer Viertelstunde Training erreichen können – und dabei jede Menge Fitness-Spaß haben. Freuen Sie sich auf über 400 Übungen für zu Hause oder das Studio und rund 80 abwechslungsreiche Workouts, konzipiert nach den allerneuesten sportwissenschaftlichen Erkenntnissen: So wird Ihr 15-Minuten-Workout genauso effektiv wie deutlich längere Trainingseinheiten! »Das Women’s Health 15-Minuten-Workout-Buch« ist Ihre Abkürzung zu schnell sichtbaren Erfolgen – garantiert!

Studieren Das Handbuch

Author: Stella Cottrell
Publisher: Spektrum Akademischer Verlag
ISBN: 9783827423603
Size: 44.36 MB
Format: PDF, Kindle
View: 6392
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Studieren ist schwierig? - Nicht mit diesem Buch! Dieser praktische Leitfaden für Studienanfänger vermittelt grundlegende „Soft Skills“ (vom „Lernen lernen“ über Selbsteinschätzung, Zeit-, Projekt- und Stressmanagement bis zu Gedächtnis- und Schreibtraining, Prüfungs- und Klausursituationen sowie Karriereplanung u.v.m.) - locker präsentiert, in handliche Einheiten verpackt und je nach Bedarf selektiv nutzbar. Viele eingestreute kleine Tipps stehen neben Mini-Fragebögen, Kopiervorlagen für Tabellen, die man nicht im Buch ausfüllen möchte, und ähnlichen Hilfsmitteln. Das unterhaltsam-informative Werk beruht auf dem englischen Bestseller The Study Skilly Handbook und eignet sich für Abiturienten mit Studienwunsch, Studienanfänger verschiedenster Disziplinen und Quereinsteiger als Wegweiser durch die vielfältigen Anforderungen im "Studiendschungel".