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Call Center Operation

Author: Duane E. Sharp
Publisher: Digital Press
ISBN: 9781555582777
Size: 13.54 MB
Format: PDF, ePub, Mobi
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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Plant Design And Operations

Author: Ian Sutton
Publisher: Gulf Professional Publishing
ISBN: 0128128844
Size: 66.74 MB
Format: PDF, Docs
View: 576
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Plant Design and Operations, Second Edition, explores design and operational considerations for oil and gas facilities, covering all stages of the plant cycle, with an emphasis on safety and risk. The oil and gas industry is constantly looking for cost optimization strategies, requiring plant-based personnel to expand their knowledge base outside their discipline or subject. Relevant reference materials are scattered throughout various official standards, while staff lack the immediate hands-on knowledge to safely facilitate the full operational life cycle of the plant. This second edition is a complete source of solutions for major process projects including offshore facilities, chemical plants, oil refineries, and pipelines. This single reference provides insight for safer operations and maintenance best practices. It has been updated with more focus on safety in design and operations, standards, and compliance, and more detailed information on equipment and system/component design. Explores design and operational considerations for oil and gas facilities, covering all stages of the plant cycle, with an emphasis on safety and risk Includes updated new chapters covering principles of design, security regulations, and human factors Includes more relevant equipment information covering storage tanks, valves, and control systems Remains the only source to provide hands-on solutions for process plants in the refining and chemical industries

Facility Manager S Maintenance Handbook

Author: Bernard Lewis
Publisher: McGraw Hill Professional
ISBN: 9780071511001
Size: 42.97 MB
Format: PDF, ePub
View: 2483
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An Updated Guide to Establishing Cutting-Edge Operations and Maintenance Procedures for Today's Complex Facilities An essential on-the-job resource, Facility Manager's Maintenance Handbook presents step-by-step coverage of the planning, design, and execution of operations and maintenance procedures for structures, equipment, and systems in any type of facility. This career-building reference provides the tools needed to streamline facility management processes...reduce operational costs...and ensure the effective utilization, maintenance, repair, and renovation of existing physical assets. Now with 40% new information, this Second Edition includes brand-new chapters on emergency response procedures...maintenance operations benchmarking...capital and operational budgets management...boiler and steam plant operations... and other vital topics. The only book of its kind to cover both operations and maintenance, the updated Facility Manager's Maintenance Handbook features: Updated information on mechanical equipment and systems maintenance The latest fire protection procedures A comprehensive account of building codes Guidance on hazardous materials handling Excellent preparation for the IFMA Certified Facility Manager (CFM) qualification Inside This State-of-the-Art Facility Management Resource • Part 1: Organizing for Maintenance Operations • Part 2: Facility Operations and Maintenance • Operations Plans • Maintenance Plans • Part 3: Equipment and Systems Operations • Maintenance o Part 4: Facilities Emergency Preparedness o Part 5: Capital Investment

Intelligent Natural Language Processing Trends And Applications

Author: Khaled Shaalan
Publisher: Springer
ISBN: 3319670565
Size: 32.21 MB
Format: PDF, Mobi
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This book brings together scientists, researchers, practitioners, and students from academia and industry to present recent and ongoing research activities concerning the latest advances, techniques, and applications of natural language processing systems, and to promote the exchange of new ideas and lessons learned. Taken together, the chapters of this book provide a collection of high-quality research works that address broad challenges in both theoretical and applied aspects of intelligent natural language processing. The book presents the state-of-the-art in research on natural language processing, computational linguistics, applied Arabic linguistics and related areas. New trends in natural language processing systems are rapidly emerging – and finding application in various domains including education, travel and tourism, and healthcare, among others. Many issues encountered during the development of these applications can be resolved by incorporating language technology solutions. The topics covered by the book include: Character and Speech Recognition; Morphological, Syntactic, and Semantic Processing; Information Extraction; Information Retrieval and Question Answering; Text Classification and Text Mining; Text Summarization; Sentiment Analysis; Machine Translation Building and Evaluating Linguistic Resources; and Intelligent Language Tutoring Systems.

Encyclopedia Of Operations Management The A Field Manual And Glossary Of Operations Management Terms And Concepts

Author: Arthur V. Hill
Publisher: FT Press
ISBN: 0132883732
Size: 36.56 MB
Format: PDF, ePub, Docs
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This is the perfect "field manual" for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. "... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field." Reprinted with permission from CHOICE http://www.cro2.org, copyright by the American Library Association.

Call Centers For Dummies

Author: Real Bergevin
Publisher: John Wiley & Sons
ISBN: 0470677430
Size: 21.34 MB
Format: PDF, ePub, Docs
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The fast and easy way to improve call center management and response Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include Guidance on determining whether outsourcing is a cost-efficient option for your company Coverage of new technologies that help cut costs A look at how today's call centers can benefit from empowering their agents Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you're getting the most up-to-date, easy-to-follow coverage of this advancing field.

The Changing World Of Work

Author: Marjorie Ford
Publisher: Longman Publishing Group
ISBN: 9780321273321
Size: 14.45 MB
Format: PDF, Kindle
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The Changing World of Work is a collection of stimulating and diverse readings that ask students to think about the meaning of work in today's world, and how it impacts our daily lives. Readings touch on such diverse topics as: what influences a person's work ethic, inequalities in American work culture, how technology has impacted today's workplace, the ways that men and women strive to balance work and family life, and more.

Is Management Handbook Seventh Edition

Author: Carol V. Brown
Publisher: CRC Press
ISBN: 9780849398209
Size: 40.85 MB
Format: PDF, Kindle
View: 699
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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts. This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.