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Communicating Emotion At Work

Author: Vincent R. Waldron
Publisher: John Wiley & Sons
ISBN: 0745680682
Size: 30.24 MB
Format: PDF
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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

Managing Risk In Communication Encounters

Author: Vincent R. Waldron
Publisher: SAGE
ISBN: 1412966671
Size: 35.65 MB
Format: PDF, ePub, Docs
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Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.

Organizational Discourse

Author: Francois Cooren
Publisher: John Wiley & Sons
ISBN: 0745689418
Size: 17.17 MB
Format: PDF, ePub, Docs
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How can we study organizations from a discursive perspective? What are the characteristics, strengths and weaknesses of each perspective on organizational discourse? To what extent do discourse and communication constitute the organizational world? This accessible book addresses these questions by showing how classical organizational themes, objects and questions can be illuminated from various discursive perspectives. Six approaches are presented and explained: semiotics, rhetoric, speech act theory, conversation analysis/ethnomethodology, narrative analysis, and critical discourse analysis. These six perspectives are then mobilized throughout the book to study coordination and organizing, organizational culture and identity, as well as negotiation, decision making and conflicts in the context of meetings. The unifying thread of this volume is the communicative constitutive approach (CCO) to organizations, as implicitly or explicitly advocated by the great majority of organizational discourse analysts and theorists today. Throughout Organizational Discourse, this theme will help readers distinguish between discursive perspectives and other approaches to organizational life, and to understand how discourse matters in organizations.

Dissent In Organizations

Author: Jeffrey Kassing
Publisher: Polity
ISBN: 0745651399
Size: 70.84 MB
Format: PDF, Mobi
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Employees often disagree with workplace policies and practices, leaving few workplaces unaffected by organizational dissent. While disagreement persists in most contemporary organizations, how employees express dissent at work and how their respective organizations respond to it vary widely. Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications. Theoretical considerations include: how dissent fits within classical and contemporary organizational communication approaches dissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voice explanations for why employees express dissent and how they make sense of it the relationship between organizational dissent and ethics Practical applications encompass: recommendations for employees expressing dissent and managers responding to it consideration of the range of events that trigger dissent strategies employees use to express dissent and tools organizations can apply to solicit it effectively the unique challenges and benefits associated with expressing dissent to management The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication.

Training And Development

Author: Steven A. Beebe
Publisher: Prentice Hall
ISBN: 9780205006120
Size: 10.29 MB
Format: PDF
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ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Updated in its 2nd edition, Training & Development: Communicating for Successpresents a comprehensive, step-by-step approach to developing training programs organized around the Needs-Centered model of training.Rooted in contemporary instructional communication research, the book suggests that every aspect of developing a training program should be based upon trainee needs. Students are exposed to web-based training and new training technologies and learn how the internet plays a role in training and development. The text also presents students with information about career opportunities in training and development and exercises for practicing and applying what they've learned.

Managing Conflict Through Communication

Author: Dudley D. Cahn
Publisher: Pearson Higher Ed
ISBN: 0205914853
Size: 48.14 MB
Format: PDF, ePub, Docs
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Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats — print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. Learning Goals Upon completing this book, readers will be able to: Exercise positive conflict management and resolution skills Understand why communication is essential to interpersonal relationships Question the thoughts, feelings, and behaviors about conflict they have experienced in the past 0205956262 / 9780205956265 Managing Conflict Through Communication Plus MySearchLab with eText -- Access Card Package Package consists of 0205239927 / 9780205239924 MySearchLab with Pearson eText -- Valuepack Access Card 0205862136 / 9780205862139 Managing Conflict through Communication 5/e

The Sage Handbook Of Organizational Communication

Author: Linda L. Putnam
Publisher: SAGE Publications
ISBN: 148331541X
Size: 70.95 MB
Format: PDF, Docs
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Organizational communication as a field of study has grown tremendously over the past thirty years. This growth is characterized by the development and application of communication perspectives to research on complex organizations in rapidly changing environments. Completely re-conceptualized, The SAGE Handbook of Organizational Communication, Third Edition, is a landmark volume that weaves together the various threads of this interdisciplinary area of scholarship. This edition captures both the changing nature of the field, with its explosion of theoretical perspectives and research agendas, and the transformations that have occurred in organizational life with the emergence of new forms of work, globalization processes, and changing organizational forms. Exploring organizations as complex and dynamic, the Handbook brings a communication lens to bear on multiple organizing processes.

Negotiating Workplace Relationships

Author: Vincent R. Waldron
Publisher: Cognella Academic Publishing
ISBN: 9781516522729
Size: 37.60 MB
Format: PDF
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Negotiating Workplace Relationships teaches students how to navigate the ethically challenging and professionally risky situations they are likely to encounter in their working lives. Grounded in both classic and contemporary studies, this narrative-based text introduces a theoretical framework and pragmatic communication strategies for mitigating personal risk and optimizing relational and organizational outcomes. Throughout the text, students learn how power differences, normative pressures, performance obligations, and other social, relational, and ethical factors complicate workplace encounters. Each chapter features real-world scenarios that illustrate unique challenges such as proposing innovations, responding to harassment, managing workplace romance, offering criticism, and dealing with difference. Students are provided with current research on each communicative challenge, then explore possible responses using the Risk Negotiation Cycle. Featuring vivid examples that encourage critical thinking and lively discussion on the topic of communication in the workplace, Negotiating Workplace Relationships is well-suited to courses in organizational communication, work relationships, leadership communication, organizational ethics, applied communication, and management. Vincent R. Waldron is a professor of communication studies and Lincoln Professor of Applied Ethics at Arizona State University, where he teaches courses on communication in personal and professional relationships. He earned his Ph.D. in communication from Ohio State University and his M.A. and B.A. in speech communication and psychology from the University of Arizona. Dr. Waldron has authored, coauthored, and coedited numerous volumes on such topics as forgiveness in personal relationships, relationship changes across the lifespan, and communicating in the workplace. Jeffrey W. Kassing is a professor of communication studies at Arizona State University, where he teaches courses in organizational, applied, and sport communication. He earned his Ph.D. from Kent State University with an emphasis in organizational communication and is a founding member of the International Association for Communication and Sport. Dr. Kassing has authored, coauthored, and coedited books, chapters, and articles on such topics as employee dissent, sport media, and communication between fans, athletes, and coaches.

Communicating Emotion

Author: Sally Planalp
Publisher: Cambridge University Press
ISBN: 9780521557412
Size: 37.31 MB
Format: PDF, Mobi
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This book addresses questions about communication and emotion that are important to everyday life.

Communicating In Organizations

Author: Edward H. Rockey
Publisher: University Press of America
ISBN: 9780819137517
Size: 62.61 MB
Format: PDF, ePub
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This book, originally published by Winthrop Publishers, Inc. in 1977, is designed to help readers acquire an ability to communicate more effectively in contemporary organizations. Special consideration is given to listening, how various managerial styles influence communication and provision of the key steps involved in planning for communicating.