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Communication Case Studies For Health Care Professionals Second Edition

Author: Dr. Michael P. Pagano, PhD, PA-C
Publisher: Springer Publishing Company
ISBN: 0826125182
Size: 38.54 MB
Format: PDF, Mobi
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PRAISE FOR THE FIRST EDITION: "Öallows students and faculty to explore real-life health communication behaviors through role-playing, interactive exercises, and examplesÖeasily adapted for use in many situations, sensitivity and diversity trainingÖvery worthwhile book for every medical faculty member working to instill professionalismÖin students." óVincent Carr, DO, MSA, FACC, FACP, Uniformed Services University of the Health Sciences The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication. With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses. NEW TO THE SECOND EDITION: Includes theoretical introductions to interpersonal, gender, intercultural, organizational, and media communication Presents 11 new case studies Provides an introduction for each case study Describes the application of communication theory for more effective use in the classroom, simulation center, or professional setting Features Take-Away Considerations at the end of each case

Health Communication For Health Care Professionals

Author: Dr. Michael P. Pagano, PhD, PA-C
Publisher: Springer Publishing Company
ISBN: 0826124429
Size: 42.23 MB
Format: PDF, Kindle
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Promotes an interdisciplinary approach to the study of health communication According to the Joint Commission, over 75% of all serious medical errors in this country result from miscommunication. Based in these adverse realities and the author philosophy that communication is a clinical skill integral to effective health care delivery, this comprehensive text addresses thetheories and abilities needed by all health care providers. The only text written specifically for students of nursing, medicine, physical therapy,pharmacy, dentistry, physician assistants and opticians, this book incorporates recommendations for specific multimedia, suggestions for class discussion and interactive case studies to provide a rich and multi-perspective learning experience for gaining optimal expertise in effective health communication The author underscores the importance of developing and maintaining successful relationships with patients, peers, and colleagues as a cornerstone ofeffective health care outcomes. With an emphasis on interactive learning, the text utilizescommunication theories to analyze verbal and non-verbalbehaviors in diverse health care contexts and assess which are more effective and why. Summaries at the end of each chapter discuss health communicationoutcomes. Chapters cover interpersonal and gendered communication, provider-patient communication, intercultural communication, organizationalcommunication, team communication, malpractice, palliative care, end-of-life communication, and many other topics. Key Features: Fosters a patient-centered, interdisciplinary, multidimensional learning experience for health care students Recommends experiential learning using videos, films, and related discussion exercises Presents case study role-plays Provides companion case study resource to enhance learning objectives

Counseling Theories And Techniques For Rehabilitation And Mental Health Professionals Second Edition

Author: Fong Chan
Publisher: Springer Publishing Company
ISBN: 0826198678
Size: 11.10 MB
Format: PDF, Mobi
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The only text about counseling theories and techniques developed specifically for upper-level rehabilitation counseling students and practitioners, this book is now fully updated with a focus on evidence-based practice. It reflects the great strides made in incorporating research-based knowledge into counseling/therapy interventions since the first edition’s publication nearly 10 years ago. The book disseminates the expertise of many of the most esteemed leaders and academic scholars in rehabilitation counseling. These authors emphasize state-of-the-art scientific evidence that supports the effectiveness of various counseling approaches and techniques for people with and without disabilities. New topics include evidence-based practice related to counseling/psychotherapy and motivational interviewing. Methodologies include person-centered counseling, solution-focused brief therapy, gestalt therapy, cognitive and behavioral therapies, psychodynamic therapy, and an Adlerian approach. The book describes basic counseling skills for rehabilitation, including motivational interviewing, group procedures, family counseling, and career and vocational counseling. Also addressed are counseling for individuals with substance abuse disorders, physical disabilities, psychiatric disabilities, and multicultural issues in counseling. Additionally, the book covers such professional issues as supervision in rehabilitation settings and managing risk. Case studies highlight the application of theories and techniques, and each chapter also includes learning objectives and discussion exercises. Accompanying ancillaries include an instructor’s manual containing a sample syllabus, an item bank for developing quizzes and exams, and classroom exercises, and PowerPoint presentations for each chapter. The text also serves as a valuable reference for rehabilitation and related health professions such as nursing, occupational therapy, physical therapy, speech and language therapy, and social work. NEW TO THE SECOND EDITION: Emphasizes state-of-the-art scientific evidence that supports the effectiveness of leading rehabilitation counseling theories and techniques Focuses on counseling theories and techniques regarding rehabilitation and health and chronic illness and disability Serves as a text for upper-level rehabilitation counseling students and a reference for rehabilitation counseling professionals Includes new chapters on evidence-based practice regarding counseling and therapy and motivational interviewing Instructor’s manual and PowerPoint presentations Fong Chan, PhD, CRC, received his PhD in rehabilitation counseling psychology from the University of Wisconsin–Madison in 1983. He is a full professor and director of clinical training (PhD Rehabilitation Psychology Program) in the Department of Rehabilitation Psychology and Special Education, University of Wisconsin–Madison. He is also the codirector of the Rehabilitation Research and Training Center on Evidence-Based Vocational Rehabilitation Practices. Before joining the faculty at University of Wisconsin–Madison in 1992, he was on the faculty in the Department of Psychology at the Illinois Institute of Technology for 4 years and the Department of Rehabilitation Counseling Psychology at the University of Texas Southwestern Medical Center for 5 years. He is a certified rehabilitation counselor, a licensed psychologist, and a fellow in the American Psychological Association. Dr. Chan has more than 30 years of experience conducting applied rehabilitation research in the topical areas of psychosocial interventions, demand-side employment, transition and postsecondary education, evidence-based practice, and research methodologies. Dr. Chan has published over 250 refereed journal articles and book chapters. In addition, he is the editor of four textbooks: Case Management for Rehabilitation Health Professionals; Counseling Theories and Techniques for Rehabilitation Health Professionals; Understanding Psychosocial Adjustment to Chronic Illness and Disability: A Handbook for Evidence-Based Practitioners in Rehabilitation; and Certified Rehabilitation Counselor Examination Preparation: A Concise Guide to the Foundations of Rehabilitation Counseling. He also served as the co-chair for the U.S. Department of Education Rehabilitation Services Administration’s 33rd Institute for Rehabilitation Issues on Evidence-Based Practice. Norman L. Berven, PhD, is professor emeritus in the Department of Rehabilitation Psychology and Special Education, University of Wisconsin–Madison, having served on the faculty since 1976, and he has chaired the rehabilitation psychology program for more than 20 years. He previously held positions as a rehabilitation counselor at the San Mateo County Mental Health Service in California (now the San Mateo County Behavioral Health and Recovery Services), as a research associate at the ICD Rehabilitation and Research Center (now the Institute for Career Development) in New York City, and as an assistant professor at Seton Hall University. He is licensed as a psychologist and as a professional counselor by the state of Wisconsin and also holds the certified rehabilitation counselor credential. He is a fellow in the American Psychological Association and is a member of several professional associations in counseling, rehabilitation counseling, assessment, and counselor education. He has published more than 80 journal articles and book chapters on topics related to rehabilitation counseling, assessment, and counselor education and training. He has received the James F. Garrett Award for a Distinguished Career in Rehabilitation Research from the American Rehabilitation Counseling Association (ARCA), the ARCA Distinguished Professional Award, the American Counseling Association (ACA) Research Award, and 10 ARCA Research Awards. He has also received distinguished alumni awards from the Graduate Programs in Rehabilitation at the University of Iowa and from the rehabilitation psychology program at the University of Wisconsin–Madison. Kenneth R. Thomas, DEd, received his undergraduate and graduate education at Penn State University and his psychoanalytic education at the Center for Psychoanalytic Study in Chicago. Prior to receiving his doctoral degree, Dr. Thomas worked as a rehabilitation counselor for the Pennsylvania Bureau of Vocational Rehabilitation at the Pennsylvania Rehabilitation Center in Johnstown. Following a 1-year academic appointment in the counselor education program at Penn State, he joined the faculty at the University of Wisconsin–Madison. At Wisconsin, he held several administrative positions, including chair of the Department of Rehabilitation Psychology and Special Education, chair of the Department of Therapeutic Science, and director of the Educational and Psychological Training Center within the School of Education. He was awarded professor emeritus status at the university in 2002. He has published three books and more than 125 refereed journal articles and book chapters in the areas of counseling, rehabilitation, disability, and psychoanalysis. He is a past president of the American Rehabilitation Counseling Association (ARCA), a fellow in three divisions of the American Psychological Association, and a recipient of the James Garrett Award for a Distinguished Career in Rehabilitation Research from the ARCA. He has also received the University of Wisconsin School of Education Distinguished Faculty Achievement Award, and he holds Alumni Fellow status at Penn State University.

Oxford Textbook Of Communication In Oncology And Palliative Care

Author: David W. Kissane
Publisher: Oxford University Press
ISBN: 019105481X
Size: 26.78 MB
Format: PDF, Kindle
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Written by an international team of authors the Oxford Textbook of Communication in Oncology and Palliative Care integrates clinical wisdom with empirical findings. It draws upon the history of communication science, providing the reader with a comprehensive curriculum for applied communication skills training. An essential resource, the Oxford Textbook of Communication in Oncology and Palliative Care is filled with tips and strategies for effective communication about difficult and challenging communication. In focusing on cancer and the end-of-life, it deals with the existential and spiritual challenges found across all of medicine, providing deep insights into what is at stake and how clinicians might optimally respond. This authoritative and wide-ranging book provides clinicians with state-of-the-art and evidence-based guidelines to achieve effective, patient-centred communication in the clinical settings of oncology and palliative care. Thoroughly revised and updated, this new edition includes sections on the curriculum for nurses, the core curriculum, and an introductory section on communication science. The chapters embrace specialty issues across the clinical disciplines, from enrolling in clinical trials, working in teams, and discussing genetic risk, to talking about sexuality, infertility, and intercultural issues. An educational perspective is also provided, with chapters covering communication skills training, how to evaluate courses, and international models of training.

Patient Safety Handbook

Author: Barbara J. Youngberg
Publisher: Jones & Bartlett Publishers
ISBN: 0763774049
Size: 50.23 MB
Format: PDF, ePub, Mobi
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Health Sciences & Professions

Psychiatric Mental Health Nursing E Book

Author: Ruth Elder
Publisher: Elsevier Health Sciences
ISBN: 0729578771
Size: 36.22 MB
Format: PDF, ePub, Mobi
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The new edition of Psychiatric and Mental Health Nursing focuses on practice in mental health and psychiatric care integrating theory and the realities of practice. Mental wellness is featured as a concept, and the consideration of a range of psychosocial factors helps students contextualise mental illness and psychiatric disorders. The holistic approach helps the student and the beginning practitioner understand the complex causation of mental illness, its diagnosis, effective interventions and treatments, and the client’s experience of mental illness.

Spinal Cord Medicine Second Edition

Author: Diana D. Cardenas, MD, MHA
Publisher: Demos Medical Publishing
ISBN: 9781935281771
Size: 73.67 MB
Format: PDF, ePub, Docs
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A Doody's Core Title 2012 The thoroughly revised Second Edition of this authoritative reference continues to define the standard of care for the field of spinal cord medicine. Encompassing all of the diseases and disorders that may a!ect the proper functioning of the spinal cord or spinal nerves, this comprehensive volume provides a state of the art review of the principles of care and best practices for restoring function and quality of life to patients with spinal cord injuries. Expert contributors from multiple disciplines cover topics ranging from acute medical and surgical management of specific problems to cutting-edge research, bladder, bowel and sexual dysfunction, neurologic and musculoskeletal issues, advanced rehabilitation techniques and technologies, functional outcomes, and psychosocial care. While comprehensive in scope, Spinal Cord Medicine offers practical guidance for physicians and other health care professionals involved in the management of individuals with SCI, multiple sclerosis, and other spinal cord disorders. The Second Edition has been completely updated to fully reflect current science and practice. Each section has been re-ordered to better present information and the Second Edition brings in many new authors and topics, more diagrams, illustrations, and tables to solidify concepts, and contains 18 entirely new chapters. Spinal Cord Medicine: Principles and Practice, Second Edition, reflects the breadth and depth of this multi-faceted specialty. Involving over 150 authors from more than 20 fields of medicine, it is a trusted reference for anyone who works with spinal cord patients and strives to deliver superior clinical care and improve outcomes.

Lean Hospitals

Author: Mark Graban
Publisher: CRC Press
ISBN: 1439870446
Size: 16.45 MB
Format: PDF, Mobi
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Healthcare leaders around the world are facing tough challenges, including the need to deliver better value for patients and payers, which means improving quality while reducing cost. It might seem impossible to do both, but organizations around the world are proving it's possible, through Lean. Health systems are able to enhance all dimensions of patient care, including both safety and service, while creating more engaging and less frustrating workplaces for healthcare professionals and staff... all leading to improved long-term financial performance. Building on the success of the first two editions of this Shingo Prize-Winning book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition explains how to use the Lean philosophy and management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates or budget constraints, employee retention, and harm to patients. The new edition of this international bestseller (translated into eight languages) begins with an overview of Lean methods and mindsets. It explains how engaging staff and leaders in Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes: New and updated material on identifying waste, A3 problem solving, employee idea management, kanban for materials management, and strategy deployment New case studies and examples—including a new 5S case study (Franciscan St. Francis Health) and other case examples highlighting the challenges and successes of an academic medical center and a small urgent access hospital, featuring quotes and stories from executives New examples and updated data throughout, including revised chapters on patient safety and patient flow challenges and the improvements driven by Lean Detailing the mindsets and methods needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including value stream mapping, standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors and improve performance in other dimensions. The balanced approach outlined in this book will guide you through the process of improving the quality of care and service while reducing costs in your hospital. *The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ

Applied Conversation Analysis

Author: C. Antaki
Publisher: Springer
ISBN: 0230316875
Size: 69.29 MB
Format: PDF
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Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.