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Conducting The Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 9781555704322
Size: 32.45 MB
Format: PDF, Kindle
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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Conducting The Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 9781555706555
Size: 78.23 MB
Format: PDF, ePub, Docs
View: 4625
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Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Reference And Information Services An Introduction 5th Edition

Author: Linda C. Smith
Publisher: ABC-CLIO
ISBN: 1440836973
Size: 49.32 MB
Format: PDF, Mobi
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Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Communicating Professionally Third Edition

Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 1555709087
Size: 27.71 MB
Format: PDF, Mobi
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An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Library And Information Science

Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 0838911854
Size: 27.15 MB
Format: PDF, ePub, Mobi
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This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

Archives For The Lay Person

Author: Lois Hamill
Publisher: Rowman & Littlefield
ISBN: 0759119724
Size: 18.79 MB
Format: PDF
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Collections management can be a daunting task for volunteers and employees alike. Archives for the Lay Person provides practical, step-by-step guidance for those managing all facets of archival collections at small organizations.

Finding The Answers To Legal Questions Second Edition

Author: Virginia M. Tucker
Publisher: American Library Association
ISBN: 0838915698
Size: 68.36 MB
Format: PDF, Mobi
View: 2720
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Whether for self-representation, to be an informed consumer of legal services, or to learn the U.S. legal system, more people than ever are using the library to obtain legal information and legal research advice. The new edition of Finding the Answers to Legal Questions is a comprehensive guide to help librarians confidently assist users in finding the legal information they need. Newly revised and updated, this timely, clearly organized, and easy-to-use resource is packed with guidance to help librarians answer questions that span the gamut of the law. An ideal book for practicing librarians looking to better serve users' legal needs, as well as for students preparing for careers as librarians, it provides an overview of fundamental legal information, including the basic structure of the U.S. legal system and primary law;how-to instructions for finding primary law in print sources, free websites, and pay-for-view databases;information on how to evaluate the trustworthiness of online and print resources;tips for conducting a legal reference interview;guidance for handling common legal questions, such as lawsuits, family law, landlord-tenant disputes, wills and estate planning, debt, bankruptcy, employment, and criminal law; andadvice on how to build a basic legal reference collection. This book will help librarians connect users to the most accurate, up-to-date legal information.

Library Journal

Author:
Publisher:
ISBN:
Size: 42.10 MB
Format: PDF, ePub, Mobi
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Includes, beginning Sept. 15, 1954 (and on the 15th of each month, Sept.-May) a special section: School library journal, ISSN 0000-0035, (called Junior libraries, 1954-May 1961). Also issued separately.