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Conducting The Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 9781555704322
Size: 30.56 MB
Format: PDF, ePub
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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Conducting The Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 9781555706555
Size: 71.26 MB
Format: PDF, ePub, Docs
View: 1442
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Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Reference And Information Services An Introduction 5th Edition

Author: Linda C. Smith
Publisher: ABC-CLIO
ISBN: 1440836973
Size: 64.37 MB
Format: PDF, Mobi
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Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Communicating Professionally Third Edition

Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 1555709087
Size: 24.27 MB
Format: PDF, Kindle
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An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Library And Information Science

Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 0838911854
Size: 41.15 MB
Format: PDF, ePub
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This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

The Information And Knowledge Professional S Career Handbook

Author: Ulla de Stricker
Publisher: Elsevier
ISBN: 1780630557
Size: 19.64 MB
Format: PDF, Mobi
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The definitive guide to developing and managing a successful career in the information profession: Information Professionals and Knowledge Managers deal with significant challenges in building successful careers for a number of reasons associated with common misperceptions of their expertise and roles. In environments where they must often justify their work and value over and over again, those already in the profession need a boost and those just entering need to be prepared for a reality that may differ quite a bit from their expectations. The book is intended to give readers a set of tools and techniques with which to secure a strong career, build an effective brand, and succeed as professionals. Click Here to view the official page for this title on Facebook. Written by opinion leaders and highly respected authorities in the field Draws upon 50-plus years of experience in a variety of settings and roles Offers realistic and honest pointers - no sugar-coating

Reference And Information Services In The 21st Century

Author: Kay Ann Cassell
Publisher: Neal Schuman Pub
ISBN: 9781555706722
Size: 11.90 MB
Format: PDF
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Selected by educators nationwide as the best preparation for students and practitioners alike. Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new second edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There's a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. Reference and Information Services in the 21st Century is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader's advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles, and is sure to be useful to LIS educators, students, and both novice and experienced reference professionals. Instructors: Adoption entitles you to a free instructional CD-ROM featuring discussion questions, assignments, and PowerPoint presentations for each chapter. E-mail [email protected] for more information.

Handbook Of Usability Testing

Author: Jeffrey Rubin
Publisher: John Wiley & Sons
ISBN: 1118080408
Size: 22.25 MB
Format: PDF, ePub, Docs
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Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

Where To Start And What To Ask An Assessment Handbook

Author: Susan Lukas
Publisher: W. W. Norton & Company
ISBN: 0393707016
Size: 17.78 MB
Format: PDF, ePub, Mobi
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A "sink or swim" philosophy frequently prevails in mental health settings today. As a life raft for beginners and their supervisors, Where to Start and What to Ask provides all the necessary tools for garnering information from clients. Lukas also offers a framework for thinking about that information and formulating a thorough assessment. This indispensable book helps therapeutic neophytes organize their approach to the initial phase of treatment and navigate even rough clinical waters with competence and assurance.