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Customer Service Skills For Success

Author: Robert Lucas
Publisher: McGraw-Hill Higher Education
ISBN: 1259218368
Size: 54.99 MB
Format: PDF, ePub, Docs
View: 834
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Skills For Success

Author: Robert Lucas
Publisher: McGraw-Hill Education
ISBN: 9780073545462
Size: 70.36 MB
Format: PDF, ePub, Mobi
View: 6870
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Building Successful Skills For The Twenty First Century

Author: Robert W Lucas
Publisher: Career Education
ISBN: 9780072938050
Size: 40.91 MB
Format: PDF, Mobi
View: 1704
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Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Loose Leaf For Customer Service Skills For Success

Author: Robert W. Lucas
Publisher: McGraw-Hill Education
ISBN: 9781260157536
Size: 40.96 MB
Format: PDF, Mobi
View: 544
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Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future, then focuses on specific skills and related topics.The 7th edition of Customer Service Skills for Success contains 10 chapters divided into four parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: The Profession, Skills for Success, Building and Maintaining Relationships and Retaining Customers. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios, and activities to help apply concepts learned to real-world situations. This allows the student to think critically on the issues presented.

Customer Service Skills For Success

Author: CTI Reviews
Publisher: Cram101 Textbook Reviews
ISBN: 1497017483
Size: 78.78 MB
Format: PDF
View: 7750
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Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Part III Chapter 7-10, plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.

Studyguide For Customer Service Skills For Success By Lucas Robert W Isbn 9780073545462

Author: Cram101 Textbook Reviews
Publisher: Cram101
ISBN: 9781497010444
Size: 31.66 MB
Format: PDF
View: 5483
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Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780073545462. This item is printed on demand.

Skills For Success

Author: Stella Cottrell
Publisher: Macmillan International Higher Education
ISBN: 1137426535
Size: 17.34 MB
Format: PDF, Mobi
View: 4552
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Each chapter encourages students to think reflectively about personal, academic and career goals and to plan a path to success. Rich in activities that develop valuable career skills, this revised and updated third edition has two new chapters on 'Taking charge of your life, learning and career' and 'What do employers really want?'.

Q Skills For Success Reading And Writing

Author: Morgot F. Gramer
Publisher: OXFORD
ISBN: 9780194756259
Size: 16.59 MB
Format: PDF, ePub, Mobi
View: 6167
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Q Skills for Success encourages students to think critically and succeed academically. Q's question-centred approach provides a unique critical thinking framework for each unit. This develops key cognitive skills such as analyzing, synthesizing, and evaluating - as well as developing the language skills essential for academic success. Learning outcomes are clearly stated at the start and end of the units, with competency self-evaluations and vocabulary check lists featuring the Academic Word List. This enables teachers to define learning outcomes effectively to accreditation bodies.

Call Center Success

Author: Lloyd C. Finch
Publisher: Crisp Pub Incorporated
ISBN: 9781560525783
Size: 79.19 MB
Format: PDF, ePub, Mobi
View: 4015
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Annotation. Call Center Success will increase your understanding of the challenges, skills, and competencies you need to succeed in your valuable position as a customer service representative. This easy-to-follow, interactive book will give you the foundation you need to flourish in this fast-paced, demanding industry.