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Dancing At The Fountain

Author: Kenny Conor
ISBN: 9781781192085
Size: 17.70 MB
Format: PDF
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"Dancing at the Fountain: In conversation with world-leading hoteliers" is a unique book of conversations and interviews by Conor Kenny, a leading hotel and hospitality learning and development expert. The hoteliers interviewed in the book include: Kiaran MacDonald - The Savoy Hotel, London Philippe Lebeouf - The Mandarin Oriental, Paris Nathalie Seiler-Hayez - The Connaught Hotel, London Michael Davern - The K Club, Ireland Bernard Murphy - Gleneagles, Scotland Greg Liddell - The Mandarin Oriental, Barcelona Luc Delafosse - Hotel de Crillon, Paris Their stories are unique, sometimes emotional, always deeply personal and absolutely absorbing: greeting the great and the good, from presidents and heads of state to pop celebrities; quelling rioters by serving them breakfast; hosting the Ryder Cup golf tournament; dealing with bomb threats and possible evacuation of an entire hotel the morning Nelson Mandela is due to arrive; managing egos; opening new hotels and reviving the old, while still keeping the spirit that made them great. While all of the interviewees share the distinction of managing the best hotels in the world, their career paths are as individual as their stories. Unsurprisingly, hard work features in the hoteliers' meteoric career rises - as does a focus on service, attention to detail and a love of people, guests and staff alike. Their insight on the future of luxury hotels also makes compelling reading from a rarely-heard source. The book will make fascinating reading for anyone interested in a glimpse behind-the-scenes of the very best hotels in the world. It will be especially valuable for today's hotel managers as well as upcoming hoteliers who want to understand how the best hotels are run and what took these seven people to the very top of their industry. The book provides a unique perspective on the world of luxury and caring for the rich and the famous through the eyes of those who run some of the world's iconic hotels."

Sales Tales

Author: Conor Kenny
Publisher: Oak Tree Press (Ireland)
ISBN: 9781781191460
Size: 10.66 MB
Format: PDF, ePub, Mobi
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For the past 30 years, Conor Kenny has learnt to sell largely by making lots of mistakes and working hard to understand what inspires a reaction and what it is that makes people buy or not. SALES TALES is based on his personal experience and real encounters in pursuit of sales excellence. The purpose of the book is to tell real-life stories, each underpinned with a powerful lesson that helped Conor sell the next time around. In the early 1990s, Conor worked for a family business in London, whose head, Arnold, was wise, successful and wealthy. Conor had made a costly mistake in his youthful eagerness to sell. The next day, he was summoned to Arnold's office. He was nervous and feared the worst. In a soft voice, Arnold said, "Conor, good decisions come from wisdom. Wisdom comes from experience. Experience comes from bad decisions." That is how we learn, how we really learn. Sometimes, to believe the fire is hot, you need to get burnt. When you do, there is no book better than raw experience. SALES TALES is based on Conor's occasional mis-step into the fire. It is a book of real stories - sales stories that will help you to be a better sales person and to make more sales. It will guide you in sales, in your career and in life.

Practical Professional Cookery

Author: Harry Louis Cracknell
Publisher: Cengage Learning EMEA
ISBN: 9781861528735
Size: 48.54 MB
Format: PDF, Kindle
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Practical Professional Cookery is recognised throughout the English-speaking world as the established source of recipes for both students and professionals. Practical Professional Cookery covers the full range of work from the most basic dishes to those requiring advanced techniques. Each recipe is presented in a stepped, easy-to-follow format. This revised third edition has been updated with the inclusion of more international, particularly Australian, food and terminology.

A Wealth Of Insight

Author: Rahim B. Kanani
ISBN: 9781633936201
Size: 10.11 MB
Format: PDF, Docs
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In A Wealth of Insight, more than thirty-five of the world's best luxury hoteliers share exactly what it takes to lead and manage some of the most legendary hotels and resorts. Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. For aspiring and current general managers of luxury hotels, for hospitality executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management.

Uncommon Service

Author: Frances Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Size: 54.78 MB
Format: PDF, ePub, Docs
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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Hotel Scarface

Author: Roben Farzad
Publisher: Penguin
ISBN: 0698409825
Size: 46.81 MB
Format: PDF, ePub
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The wild, true story of the Mutiny, the hotel and club that embodied the decadence of Miami’s cocaine cowboys heyday—and an inspiration for the blockbuster film, Scarface... In the seventies, coke hit Miami with the full force of a hurricane, and no place attracted dealers and dopers like Coconut Grove’s Mutiny at Sailboat Bay. Hollywood royalty, rock stars, and models flocked to the hotel’s club to order bottle after bottle of Dom and to snort lines alongside narcos, hit men, and gunrunners, all while marathon orgies burned upstairs in elaborate fantasy suites. Amid the boatloads of powder and cash reigned the new kings of Miami: three waves of Cuban immigrants vying to dominate the trafficking of one of the most lucrative commodities ever known to man. But as the kilos—and bodies—began to pile up, the Mutiny became target number one for law enforcement. Based on exclusive interviews and never-before-seen documents, Hotel Scarface is a portrait of a city high on excess and greed, an extraordinary work of investigative journalism offering an unprecedented view of the rise and fall of cocaine—and the Mutiny—in Miami.

Dancing In The Fountain

Author: Karen McCann
ISBN: 9780985028305
Size: 48.36 MB
Format: PDF, ePub
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When McCann left Ohio for southern Spain, she found that living abroad is an opportunity to reinvent yourself. She created a new life for herself in Seville as a modern, urban expat, and describes how she creates a life that is authentically her own in a country that isn't.

Summer Of The Gypsy Moths

Author: Sara Pennypacker
Publisher: Harper Collins
ISBN: 0062114514
Size: 54.52 MB
Format: PDF, Mobi
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From Clementine author Sara Pennypacker, this is a poignant middle-grade novel about two foster children who must find a way to work together in order to survive. Eleven-year-old Stella misses her (unreliable) mom, but she loves it at great-aunt Louise’s house. Louise lives on Cape Cod, where Stella hopes her mom will someday come and settle down. The only problem? Angel, the foster kid Louise has taken in. The two girls live together but there’s no way they’ll ever be friends. Then Louise suddenly passes away one morning—and Stella and Angel decide not to tell anyone. Now they have to depend on each other for survival. Now they are forced to trust each other with the biggest secret ever. With great empathy and humor, Sara Pennypacker tells the story of two very different girls who unexpectedly become each other’s true family.

Sucker For Love

Author: Kimberly Raye
Publisher: Ballantine Books
ISBN: 0345515056
Size: 68.77 MB
Format: PDF, Mobi
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Divalicious darling of the undead Lil Marchette is this close to finding her own happily-ever-after with hunky live-in bounty hunter Ty Bonner. Unfortunately, reality is biting back in a big way. Lil’s got mounting bills to pay and clients to keep happily hooked up courtesy of Dead End Dating, the ultimate meet-and-greet for New York’s fanged, furry, and fabulous. But leave it to a drop-dead gorgeous eight-hundred-year-old warlock with a big-girl fetish to take the biggest chomp out of Lil’s happiness by kidnapping Esther Crutch, one of Lil’s plus-size clients, now stamped as Grade-A Ritual Meat. Leaving Ty warming the bed, Lil races to rescue Esther’s curvy behind before she’s turned into a Mayan sacrifice. The trail leads to Texas–hell by any other name–and as if dust, demons, and hopelessly outdated fashion weren’t bad enough, fate gives Lil an unexpected partner: her mom, who is on a mission to meddle (as usual) and grab a little mother-daughter time. Will Lil remain calm in the face of smotherly love and save Esther–or will her client bite the dust? From the Paperback edition.

Customer Service In Ireland

Author: Suzanne Twomey
Publisher: Gill & MacMillan
ISBN: 9780717152605
Size: 63.15 MB
Format: PDF, Docs
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Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context. New to this edition: DX Ireland customer service case study The impact of technology on customer service The value of nurturing customer trust and loyalty. Role play guidelines and exercises prompt students to engage in and practise the principles of customer service. Develops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints. Leads to an understanding of the role of customer service in organisational effectiveness. Presents Irish consumer legislation throughout and includes the rights of the individual where relevant. Guides the student through the preparation and implementation of a customer care plan. Includes sample FETAC Level 5 exam papers, general exam questions and exercises. WRITTEN FOR Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.