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Fierce Conversations

Author: Susan Scott
Publisher: Penguin
ISBN: 9780425193372
Size: 13.16 MB
Format: PDF, Kindle
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Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.

Fierce Conversations Revised And Updated

Author: Susan Scott
Publisher: Penguin
ISBN: 9781101163351
Size: 47.69 MB
Format: PDF, Mobi
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Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Fierce Conversations

Author: Susan Scott
Publisher: Hachette UK
ISBN: 1405511133
Size: 28.39 MB
Format: PDF, ePub, Mobi
View: 3992
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Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: *Overcome the barriers to meaningful conversations *Express who you are and what you believe *Confront tough issues with courage, confidence and sensitivity *Overcome fear to get to the heart of the problem *Inspire followers, attract believers and build visions that become reality *Bring about real change through talking *Encourage others to reveal their true opinions Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

Fierce Leadership

Author: Susan Scott
Publisher: Crown Business
ISBN: 0307589420
Size: 41.64 MB
Format: PDF, ePub
View: 7069
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From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.

What To Say And How To Say It

Author: William and Carolyn Hines
Publisher: iUniverse
ISBN: 1450212670
Size: 25.53 MB
Format: PDF, Kindle
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All of us struggle at times with finding the right words to say to an employee, a friend, a spouse, or a neighbor. We tend to be timid and hide our true feelings because we are not sure how to respond. What to Say and How to Say It provides us with a guide or road map on how to handle difficult situations and do so in a most professional manner. It's a proven fact that the best communicators are not the best talkers; they are the best listeners. What to Say and How to Say It based on the compelling research supporting emotional intelligence and the work of Daniel Goleman, author of Emotional Intelligence and Social Intelligence gives specific prompts or language helpful for entering, engaging in, and exiting courageous conversations. Courageous conversations are those discussions we all need to have, oftentimes with people we care about, don't care about, or need to care about. These are the conversations that will help us make it through difficult times, get over hurdles that are blocking relationship building, and improve living and working conditions for everyone involved. Skills in courageous conversations help to build emotional intelligence.

The Principal As Leader Of Challenging Conversations

Author: Ontario Principals' Council
Publisher: Corwin Press
ISBN: 1412981158
Size: 27.73 MB
Format: PDF, ePub, Docs
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Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.

Difficult Conversations

Author: Douglas Stone
Publisher: Penguin
ISBN: 0143118447
Size: 60.41 MB
Format: PDF, ePub, Mobi
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The authors cover difficult situations in both personal and professional life.

Having Hard Conversations

Author: Jennifer Abrams
Publisher: Corwin Press
ISBN: 1452295662
Size: 39.55 MB
Format: PDF
View: 2497
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Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Face To Face In The Workplace

Author: Julie Cooper
Publisher: Careertrain
ISBN: 0955968038
Size: 41.69 MB
Format: PDF, ePub, Mobi
View: 5966
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This handbook outlines step by step strategies for a wide range of face to face conversations in the workplace. Aimed at busy managers, It is accessible and user friendly. Each chapter gives a DEFINITION for each type of discussion; the OUTCOMES that you are aiming for; a plan for THINKING AHEAD; and the STEPS you should take, one by one.