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Foundations Of It Service Management

Author: Brady Orand
Publisher: CreateSpace
ISBN: 9781463635343
Size: 35.25 MB
Format: PDF, ePub, Mobi
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NOTE: This book has been updated with "Foundations of IT Service Management with ITIL 2011". This new book covers the ITIL exam topics with the latest, up-to-date-information. As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on reader input and the latest ITIL v3 Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.

Itil Foundation Exam Study Guide

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Size: 32.99 MB
Format: PDF
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil 2011 Edition Das Taschenbuch

Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087537050
Size: 77.77 MB
Format: PDF, ePub
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Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

Itil Foundation Handbook

Author: itSMF Foundation
ISBN: 9780113314706
Size: 66.41 MB
Format: PDF, ePub, Docs
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

It Service Management

Author: Ernest Brewster
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Size: 72.39 MB
Format: PDF, ePub
View: 6925
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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Itil Foundation All In One Exam Guide

Author: Jim Davies
Publisher: McGraw Hill Professional
ISBN: 0071842136
Size: 62.96 MB
Format: PDF, Docs
View: 922
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Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

Itil Foundation Complete Certification Kit Fourth Edition

Author: Ivanka Menken
Publisher: Emereo Publishing
ISBN: 9781743331361
Size: 68.89 MB
Format: PDF, Kindle
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"The only resource you will need to learn about IT Service Management and pass the ITIL Foundation Certificate in IT Service Management exam, including: designed in accordance with the ITIL 2011 syllabus; narrated presentation of content - iPad/iPhone friendly; exam preparation modules including sample exams; support from accredited ITIL trainers; and online forum to interact with other students."--Cover.

100 Itil Foundation Exam Questions

Author: Brady Orand
Publisher: Brady Orand
ISBN: 1466365196
Size: 18.85 MB
Format: PDF, Docs
View: 5603
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Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

It Service Management Foundation Practice Questions

Author: Tony Gannon
Publisher: BCS, The Chartered Institute
ISBN: 1780171145
Size: 74.16 MB
Format: PDF, Mobi
View: 6774
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The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.