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Crisis Communications The Definitive Guide To Managing The Message

Author: Steven Fink
Publisher: McGraw Hill Professional
ISBN: 0071799222
Size: 67.62 MB
Format: PDF, Kindle
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The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW

Registers And Modes Of Communication In The Ancient Near East

Author: Kyle H. Keimer
Publisher: Routledge
ISBN: 1351797034
Size: 53.83 MB
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It is the quintessential nature of humans to communicate with each other. Good communications, bad communications, miscommunications, or no communications at all have driven everything from world events to the most mundane of interactions. At the broadest level, communication entails many registers and modes: verbal, iconographic, symbolic, oral, written, and performed. Relationships and identities – real and fictive – arise from communication, but how and why were they effected and how should they be understood? The chapters in this volume address some of the registers and modes of communication in the ancient Near East. Particular focuses are imperial and court communications between rulers and ruled, communications intended for a given community, and those between families and individuals. Topics cover a broad chronological period (3rd millennium BC to 1st millennium AD), and geographic range (Egypt to Israel and Mesopotamia) encapsulating the extraordinarily diverse plurality of human experience. This volume is deliberately interdisciplinary and cross-cultural, and its broad scope provides wide insights and a holistic understanding of communication applicable today. It is intended for both the scholar and readers with interests in ancient Near Eastern history and Biblical studies, communications (especially communications theory), and sociolinguistics.

Managing The President S Message

Author: Martha Joynt Kumar
Publisher: JHU Press
ISBN: 0801899524
Size: 37.62 MB
Format: PDF, Docs
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Laced throughout with in-depth statistics, historical insights, and you-are-there interviews with key White House staffers and journalists, this indispensable and comprehensive dissection of presidential communications operations will be key reading for scholars of the White House researching the presidency, political communications, journalism, and any other discipline where how and when one speaks is at least as important as what one says.

Getting The Message

Author: Laszlo Solymar
Publisher: Oxford University Press on Demand
ISBN: 0198503334
Size: 60.15 MB
Format: PDF, ePub, Docs
View: 1970
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The past century has seen developments in communications technology probably unrivalled in any other field of human activity. Significant advances are made every year, and both our work and leisure activities are critically influenced by these developments. Getting the message explores thefascinating history of communications, starting with ancient civilisations, the Greeks and Romans, then leading through the development of the electric telegraph, and up to the present day with email and cellular phones. The technology is explained in a particularly simple and accessible way, andthemes from politics, economics, and society weave in and out of the scientific ideas. The book concludes with a look at the possible future of communications, the new developments to come, and the implications these will have for our everyday lives. Lavishly illustrated, and including manyoriginal illustrations that show just how these new developments were received in their time, the book presents an informative and highly entertaining introduction to the field of communications.

Communications

Author: Thomas Streissguth
Publisher: Oliver PressInc
ISBN: 9781881508410
Size: 40.62 MB
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Discusses the scientists and inventors responsible for the advances in communications technology, including Johann Gutenberg, Samuel Morse, Thomas Edison, and Philo Farnsworth.

Communication

Author: Andrew Solwey
Publisher: Gareth Stevens Publishing LLLP
ISBN: 9781433919862
Size: 70.83 MB
Format: PDF, Kindle
View: 103
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Examines advancements in communications technology, including historical information, the development of satellites and television, the impact of the internet and cell phones, and the future of telecommunication.

Mass Notification And Crisis Communications

Author: Denise C. Walker
Publisher: CRC Press
ISBN: 1466554142
Size: 53.42 MB
Format: PDF, ePub
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Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author’s own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create a crisis communications plan that works by establishing upfront relationships with responders, enacting protocols, and utilizing technology to effectively message the intended audience. Providing communication best practices to professionals, the book: Reviews the challenges organizations face with communications in the face of various types of disasters Helps to outline the target audience of the communiqué Describes different communication techniques used throughout history during peace and wartime Provides methods for getting the right message across the first time Explores how social media can be a powerful tool in message dissemination Examines the legal landscape to ensure managers are in compliance with international, federal, state, and local regulatory requirements Aligned with the U.S. Department of Homeland Security’s National Emergency Communications Plan—as well as the U.S. strategic plan to improve emergency response communications—the book provides recommendations to key decision makers given all considerations that must be weighed and factored in during a crisis.