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Hotel Restaurant And Travel Law

Author: Karen Morris
Publisher: Delmar Pub
ISBN: 9781418051914
Size: 11.82 MB
Format: PDF
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For students and practicing professionals in hospitality, travel and tourism as well as specialized paralegal work, Hotel, Restaurant and Travel Law: A Preventative Approach, 7th Edition, addresses legal issues confronted by managers in the hotel, restaurant, travel and casino industries. The emphasis is on prevention of legal violations. By reading the book, managers can appreciate and identify what actions and precautions are necessary to avoid, or at least minimize, the number of lawsuits. The book uses the case method, long recognized as a helpful approach to learning the often-complicated discipline of law. Readers will study decisions from actual cases in which hospitality establishments were sued, as well as what legal precedents were cited. Benefits: * NEW! New chapter on theme park law * NEW! Updated case studies * NEW! Major expansion of several sections, including Internet Contracts, Internet Fraud and Immigration Law * NEW! Content on restaurant and hotel ratings, club management operations, e-commerce issues for hotels and restaurants, and law in other travel and recreation areas such as parks, casinos, and other related areas were updated * NEW! New two color approach * Instructors Manual included * Online resources and computerized test banks to accompany text

Accounting For Hospitality Managers Ahlei

Author: Raymond Cote
Publisher: Pearson Higher Ed
ISBN: 0133475069
Size: 38.83 MB
Format: PDF, Kindle
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. ACCOUNTING FOR HOSPITALITY MANAGERS will help your students understand and apply hospitality departmental accounting at the supervisory and managerial levels. This edition includes three chapters on cash management and planning, casino accounting, and assorted accounting topics. Hospitality managerial accounting case studies and Internet reference sites are included in each chapter, and content has been updated to reflect the tenth revised edition of the Uniform System of Accounts for the Lodging Industry. The Sarbanes-Oxley Act gets comprehensive coverage, including the role of the SEC. The book also covers Fair Value Accounting, required for all publicly-held corporations. Exhibits throughout the book reflect computerization and today’s technology.

Managing Quality Service In Hospitality

Author: Robert C. Ford
Publisher: Delmar
ISBN: 9781111307738
Size: 23.15 MB
Format: PDF
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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept and principles of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with "Lessons Learned," review questions, "Ethics in Business," activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.

Hospitality Industry Managerial Accounting Ahlei

Author: Raymond S. Schmidgall
Publisher: Pearson Higher Ed
ISBN: 0133474992
Size: 20.65 MB
Format: PDF, Kindle
View: 376
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality management students and professionals responsible for accounting functions at their property, or who aspire to a career in hospitality accounting, will benefit from this textbook. This textbook includes everything readers will need to gain a clear understanding of managerial accounting in a hospitality setting. Chapters reflect new tax laws and the impact of the Sarbanes-Oxley Act, as well as the results of new survey research on updated practices in capital budgeting and leasing. Readers will learn to make effective choices based on the numbers that affect daily operations, develop on-target budgets and control cash flow, reach profit goals with the help of financial reports and other tools, and apply the latest uniform systems of accounts for hotels and restaurants.

Guest Service In The Hospitality Industry

Author: Paul J. Bagdan
Publisher: Wiley Global Education
ISBN: 1118476891
Size: 76.42 MB
Format: PDF, ePub, Docs
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Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest.Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests’ expectations through quality service that is evident in all of the operation, its people, and its plan.

Hospitality Financial Management

Author: Robert E. Chatfield
Publisher: Prentice Hall
ISBN: 9780130482877
Size: 61.60 MB
Format: PDF
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This up-to-date introduction to finance, written for those in hospitality careers, explains and demonstrates the importance of financial management within the hospitality organization. This clear and concise book provides many examples and is primarily based on practical applications and less on theoretical foundations—keeping hospitality professionals tuned into finance without intimidating them with a typical ¿finance¿ book. Financial Markets and Financial Instruments; Review of Financial Statements and Selected Ratios; The Relationship Between Risk and Return; Time Value of Money; Fixed Income Securities: Bonds & Preferred Stock; Common Stock Features; Cost of Capital; Capital Budgeting and Cash Flow Estimation; Capital Budgeting Decision Methods; Hotel Valuation; and Capital Structure. For those in hospitality/travel tourism professions.

Managerial Accounting For The Hospitality Industry 2nd Edition

Author: Lea R. Dopson
Publisher: Wiley Global Education
ISBN: 1119299381
Size: 51.73 MB
Format: PDF, ePub, Mobi
View: 6449
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Following a successful debut edition, this new Second Edition of Managerial Accounting for the Hospitality Industry builds on its strengths of clear organization and the ease with which students work through it. This new edition includes more basic math support for students and a more developed inclusion of ethical considerations and global changes both in accounting systems and in the hospitality industry.