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Implementing Itil Change And Release Management

Author: Larry Klosterboer
Publisher: Pearson Education
ISBN: 0137001339
Size: 69.75 MB
Format: PDF, ePub, Mobi
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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Implementing Itil Change And Release Management

Author: Larry Klosterboer
Publisher: IBM Press
ISBN: 9780138150419
Size: 34.67 MB
Format: PDF, ePub, Mobi
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The business-focused, best-practice guide to succeeding with ITIL change and release management • • Brings together the make-or-break lessons many consultants don't know or won't tell • Offers a comprehensive roadmap for planning, implementation, and operation • Addresses crucial ground-level issues ranging from data migration to successful piloting • By the author of IBM Press's highly successful Implementing ITIL Configuration Management ITIL (Information Technology Infrastructure Library) promises to help IT organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. Interest in ITIL is taking off: all over the world, enterprises are spending heavily on consultants to get new ITIL projects off the ground. Even so, many ITIL initiatives fail. Now, for the first time, there's a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. This business-focused book brings together solid expertise gained from real implementations across multiple industries. Readers will discover where to invest, which traps to avoid, and how to build successful, long-term change and release management practices that deliver real return on investment. They will find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation - a roadmap they won't find anywhere else. Using practical examples, Larry Klosterboer offers in-depth coverage of the crucial issues every implementer will face: issues that are often neglected in conventional discussions of ITIL. For example, readers will learn how to set a reasonable project scope, migrate data from old systems, execute a successful pilot program, and continually improve quality once ITIL practices are in place.

An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application Based On The Ibm Change And Configuration Management Database Ccmdb

Author: Jane Jurkscheit
Publisher: Anchor Academic Publishing (aap_verlag)
ISBN: 3954895722
Size: 59.14 MB
Format: PDF
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In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

Enterprise Release Management

Author: Louis J. Taborda
Publisher: Artech House
ISBN: 1608071693
Size: 79.69 MB
Format: PDF, ePub
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An indispensable resource for business leaders, IT professionals and project managers working to effect positive change in their organizations, this innovative book presents a new paradigm for the management of evolving business and IT architectures. Enterprise release management takes a holistic view of change that offers a synthesis of traditional management approaches, including project and change management, enterprise architecture, and development practices like configuration and release management. Unlike many books that simply focus on portfolio planning, this practical reference establishes an end to end release framework which ensures initiatives are planned and prioritized to streamline portfolio execution and delivery. Benefits of the release-centric approach advocated include reduced execution and operational risk, improved demand management and optimized release throughput. This unique book offers a fresh enterprise perspective that addresses strategic change and the release life cycle, providing executives and managers with the tools they need to chart and track the course of their business.

It Release Management

Author: Dave Howard
Publisher: CRC Press
ISBN: 1439884102
Size: 73.81 MB
Format: PDF, ePub, Docs
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When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.

Itil Capacity Management

Author: Larry Klosterboer
Publisher: Pearson Education
ISBN: 0132480026
Size: 64.10 MB
Format: PDF, ePub, Docs
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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile

Implementing Itil Configuration Management

Author: Larry Klosterboer
Publisher: Pearson Education
ISBN: 0132704315
Size: 73.22 MB
Format: PDF, Docs
View: 4720
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Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217

Itil And Organizational Change

Author: Pamela Erskine
Publisher: IT Governance Ltd
ISBN: 1849284237
Size: 43.52 MB
Format: PDF, ePub, Mobi
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As you read this book, you will see how you can benefit from: minimizing and overcoming resistance to change, as you understand the reasons behind employees' apprehensions higher staff morale and improved relationships across the organization, as you obtain buy-in to the change increased productivity, as time is focused on the right projects and tasks knowing how to measure and publicize your successes, thereby further improving morale and productivity learning how to manage the 'human aspect' of your project, which will enable the best possible outcome for customers, employees and the organization as a whole lower costs and a higher return on your investment, as the services provided will be perfect for the business needs minimal disruption to the business, as you implement the changes in the most cost-effective and efficient ways. additional guidance on key skills, planning, and accountability – intrinsic elements of successful project.

Implementing Configuration Management

Author: Fletcher J Buckley
Publisher: IEEE Computer Society
ISBN: 9780818689321
Size: 27.36 MB
Format: PDF, ePub
View: 852
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The configuration management environment. Configuration management planning. Configuration identification. Hardware identification. Software identification. Firmware identification. Identification of drawings and others documents. Configuration control. Configuration control of hardware. Configuration control of software. Configuration control documentation. Configuration status accounting. The configuration management facility. Configuration audits.