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Information Development

Author: JoAnn T. Hackos
Publisher: John Wiley & Sons
ISBN: 0470116757
Size: 74.20 MB
Format: PDF, ePub, Docs
View: 6744
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A revolutionary new resource that brings documentation product management ideas up to date The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users. As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making. An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level. Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including: Managing a corporate information portfolio Evaluating process maturity Partnering with customers and developing user scenarios Developing team effectiveness and collaboration Planning and monitoring information projects Managing translation and production Evaluating project performance Managing for quality, efficiency, and cost-effectiveness The companion Web site includes electronic versions of the templates and checklists featured in the book. Wiley Technology Publishing Timely. Practical. Reliable. Visit our Web site at www.wiley.com/compbooks/

Information Development

Author: JoAnn T. Hackos, PhD
Publisher: John Wiley & Sons
ISBN: 0471777110
Size: 27.99 MB
Format: PDF, ePub
View: 6459
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A revolutionary new resource that brings documentation product management ideas up to date The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users. As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making. An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level. Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including: Managing a corporate information portfolio Evaluating process maturity Partnering with customers and developing user scenarios Developing team effectiveness and collaboration Planning and monitoring information projects Managing translation and production Evaluating project performance Managing for quality, efficiency, and cost-effectiveness The companion Web site includes electronic versions of the templates and checklists featured in the book. Wiley Technology Publishing Timely. Practical. Reliable. Visit our Web site at www.wiley.com/compbooks/

Managing Your Documentation Projects

Author: JoAnn T. Hackos
Publisher: Wiley
ISBN: 9780471590996
Size: 13.13 MB
Format: PDF, ePub, Mobi
View: 5163
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Practical, authoritative, and the first comprehensive guide to managing every phase of your publication project. The only book devoted exclusively to technical publication project management, Managing Your Documentation Projects arms you with proven strategies and techniques for producing high-quality, extremely usable documentation, while cutting cost and time-to-market. Dr. JoAnn T. Hackos, a top documentation design and project management consultant to major corporations, including IBM and Hewlett-Packard, shares with you the fruit of her more than 15 years of experience in the field. She gives you: * Clear-cut, rational guidelines to managing every phase of the project from planning and development, through production, distribution, and project evaluation * Scores of usable templates, checklists, summaries, and forms * Dozens of real-life case studies and scenarios taken from the author's extensive experience at top corporations * Techniques applicable to virtually all fields of documentation Managing Your Documentation Projects was designed to function as a comprehensive guide for new managers and a daily tool of survival for veterans. It is also an invaluable resource for technical writers, editors, graphic designers, consultants, and anyone called upon to produce high-quality technical documentation on time and within budget. JOANN T. HACKOS, PhD, is President of Comtech Services, Inc., an information/design firm in Denver, Colorado and San Jose, California. She is also president of JoAnn Hackos & Associates, Inc., a strategic planning and management consulting firm. In 1993, she served as president of the Society for Technical Communication (STC) and is a frequent conference keynote speaker on such topics as quality and usability of products and services, the importance of meeting the needs of the customer, and project management.

Managing Writers

Author: Richard Hamilton
Publisher: XML Press
ISBN: 1457182262
Size: 64.20 MB
Format: PDF
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Managing Writers is a practical guide to managing documentation projects in the real world. It is informal, but concise, using examples from the author's experience working with and managing technical writers. It looks beyond big project, big team methodologies to the issues faced by smaller, less well-funded projects. Managing Writers is for technical writers, both freelancers and employees, documentation managers, and managers in other disciplines who are responsible for documentation; anyone who may need to manage, full or part-time, a documentation project. Inside the Book Leading People Leading Projects Leading Technology Glossary, Bibliography, and Index

Science And Technical Writing

Author: Philip Rubens
Publisher: Routledge
ISBN: 1135959501
Size: 10.29 MB
Format: PDF, ePub, Mobi
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With this new edition, Science and Technical Writing confirms its position as the definitive style resource for thousands of established and aspiring technical writers. Editor Philip Rubens has fully revised and updated his popular 1992 edition, with full, authoritative coverage of the techniques and technologies that have revolutionized electronic communications over the past eight years.

Guide To The Project Management Body Of Knowledge Pmbok Guide Fifth Edition

Author: Project Management Institute
Publisher: Project Management Institute
ISBN: 1935589814
Size: 65.39 MB
Format: PDF, Docs
View: 7619
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A Guide to the Project Management Body of Knowledge (PMBOK® Guide) —Fifth Edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results. • A 10th Knowledge Area has been added; Project Stakeholder Management expands upon the importance of appropriately engaging project stakeholders in key decisions and activities. • Project data information and information flow have been redefined to bring greater consistency and be more aligned with the Data, Information, Knowledge and Wisdom (DIKW) model used in the field of Knowledge Management. • Four new planning processes have been added: Plan Scope Management, Plan Schedule Management, Plan Cost Management and Plan Stakeholder Management: These were created to reinforce the concept that each of the subsidiary plans are integrated through the overall project management plan.

Transforming Government And Public Services

Author: Stephen Jenner
Publisher: CRC Press
ISBN: 1317007603
Size: 44.77 MB
Format: PDF, Docs
View: 4393
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'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

User And Task Analysis For Interface Design

Author: JoAnn T. Hackos
Publisher: Wiley
ISBN:
Size: 76.68 MB
Format: PDF, ePub, Docs
View: 7751
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"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland "This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc. User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn: * How interface designers use user and task analysis to build successful interfaces * Why knowledge of users, their tasks, and their environments is critical to successful design * How to prepare and set up your site visits * How to select and train your user and task analysis team * What observations to make, questions to ask, and questions to avoid * How to record and report what you have learned to your development team members * How to turn the information you've gathered into design ideas * How to create paper prototypes of your interface design * How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.

Patterns Of Information Management

Author: Mandy Chessell
Publisher: Pearson Education
ISBN: 0133155501
Size: 23.57 MB
Format: PDF, Mobi
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In the era of "Big Data," effective information management has become crucial to the success of virtually all organizations. Unfortunately, few IT practitioners know today's best practices for successfully managing enterprise information resources. "Patterns for Information Management" offers the solution: a multi-disciplinary patterns-based approach that reflects where information comes from, how it is distributed, protected, governed, monitored -- and, ultimately, utilized. Leading IBM information management experts Mandy Chessell and Harald Smith show how to design, integrate, and optimize "information supply chains" that: * Effectively characterize the information issues associated with today's complex distributed systems* Fully reflect today's service-oriented, message-based environments* Establish an information landscape that is effective, manageable, ordered, and efficient.* Create orderly flows of information which can be reused and synchronized wherever necessary* Support reasoned decision-making about the applicability and consequences of each alternative approach Chessell and Smith complement their plain-English information pattern language with a complete case study demonstrating its real-world applications. Their pioneering guidebook will serve as both an indispensable guide to architects at all levels of experience "and" an outstanding long-term information management reference.