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Itil For Beginners The Complete Beginner S Guide To Itil

Author: ClydeBank Technology
Publisher: ClydeBank Media LLC
ISBN: 1945051388
Size: 33.96 MB
Format: PDF, ePub
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ITIL For Beginners: The Complete Beginners' Guide to ITIL ITIL, Made Simple! A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications. IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®. ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels. You'll Learn... The history and inspirations for ITIL® How ITIL® can directly improve the experiences of employees, managers, partners, and customers The mistakes commonly made by beginners when implementing ITIL All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs ITIL®’s real-world application in IT and business

Itil For Dummies

Author: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 1119951186
Size: 20.92 MB
Format: PDF, Kindle
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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Itil Foundation Exam Study Guide

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Size: 15.11 MB
Format: PDF, Docs
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil Foundation Essentials

Author: Claire Agutter
Publisher: IT Governance Publishing
ISBN: 1849284008
Size: 60.60 MB
Format: PDF, Docs
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ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

Itil For Beginners

Author: Adam Forbes
Publisher:
ISBN: 9781534608856
Size: 40.70 MB
Format: PDF, ePub, Mobi
View: 205
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ITIL For Beginners The Complete Beginner's Guide To Learn IT Service Management In 24 Hours Or Less! ITIL is a five level framework for information and technology to work together. This framework can be applied to any business or situation in life and if worked properly make everything run smoother.ITIL is a structured framework that has very lose rules. You can take the pieces and parts of the framework and assemble them in such a way that they will relate to you and your business. In this book we will look at the ITIL framework and apply it towards different businesses. We will see why it works and what you can do with it and what it can do for you. At the end of this book you will understand ITIL and start applying it to your own situations.

Become Itil Foundation Certified In 7 Days

Author: Abhinav Krishna Kaiser
Publisher: Apress
ISBN: 1484221648
Size: 80.45 MB
Format: PDF, Kindle
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Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Itsm

Author: ClydeBank Technology
Publisher: Clydebank Media LLC
ISBN: 9781945051081
Size: 75.51 MB
Format: PDF, Docs
View: 4993
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IT Service Management, Made Simple "Free Audiobook + More Included In The Book!" IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM. In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets. You'll Learn...In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-ComponentsCase Studies in ITSM ApplicationGetting Employees to "buy in" to ITSM by Implementing from the Bottom UpCreating and Leveraging "Service Catalogues" to Clarify and Regiment IT CostsThe Capability Maturity Model and its Five Evolutionary StagesMuch More!Additionally, Everyone Who Purchases the Book Receives: A FREE Audiobook + The Ability To Get Free Books For Life (More Details Inside)A Risk-Free Purchase - No Questions Asked Money Back GuranteeWe are so confident that methods outlined in this book will help you understand IT Service Management that we're willing to let you try the book risk-free. If you are not fully satisfied with the product, simply let us know and we will provide a 100% full refund. That's right, a 100% Money-Back Guarantee! What reason do you have to not give this book a try? Scroll Up To The Top Of The Page And Click The Orange "Buy Now" or "Read For Free" Icon On The Right Side Right Now! ClydeBank Media LLC All Rights Reserved

Service Management For Dummies

Author: Judith Hurwitz
Publisher: John Wiley & Sons
ISBN: 9780470529089
Size: 30.76 MB
Format: PDF, ePub, Mobi
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

It Service Management For Newbies

Author: William Edwards
Publisher: White Dove Books
ISBN: 1370477198
Size: 79.84 MB
Format: PDF, Kindle
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Quality Introduction to IT Service Management based on ITIL® If your goal is to learn about IT Service Management and how to apply it within the workplace or simply to pass your ITIL® Foundation exam, this guide is for you. IT Service Management for Newbies offers the easy-to-understand, yet comprehensive introduction to ITIL best practice guidance you need in order to succeed. Here’s What You’ll Discover Inside • A Quality Overview of the IT Service Management Discipline • Includes Complete Descriptions of All 26 ITIL Processes • Full Service Lifecycle Description • Many Helpful Illustrations and Tips • How to Implement IT Service Management • Excellent Exam Prep for the ITIL Foundation Exam This book provides a comprehensive introduction to the subject without dumbing-down or missing out any important information. Includes complete and easy-to-understand breakdown of the IT Service Management discipline and the ITIL framework, that cuts through all the management-speak and covers the full service lifecycle and all 26 ITIL processes. Written for anyone who wants to learn about IT Service Management and ITIL for whatever reason, including IT professionals and those who interact with them in the business, anyone studying for the ITIL Foundation Examination and senior executives who need an overview of this best practice. ITIL® is a Registered Trademark of AXELOS Ltd

Sql Quickstart Guide

Author: ClydeBank Technology
Publisher: ClydeBank Media LLC
ISBN: 194505154X
Size: 13.17 MB
Format: PDF, ePub, Mobi
View: 4509
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The Ultimate Beginner's Guide To Learning SQL - From Retrieving Data To Creating Databases! Structured Query Language or SQL (pronounced sequel by many) is the most widely used programming language used in database management and is the standard language for Relational Database Management Systems (RDBMS). SQL programming allows users to return, analyze, create, manage and delete data within a database – all within a few commands. With more industries and organizations looking to the power of data, the need for an efficient, scalable solution for data management is required. More often than not, organizations implement a Relational Database Management System in one form or another. These systems create long-term data “warehouses” that can be easily accessed to return and analyze results, such as, “Show me all of the clients from Canada that have purchased more than $20,000 in the last 3 years.” This “query,” which would have taken an extensive amount of hands-on research to complete prior to the use of database, can now be determined in seconds by executing a simple SELECT SQL statement on a database. SQL can seem daunting to those with little to zero programming knowledge and can even pose a challenge to those that have experience with other languages. Most resources jump right into the technical jargon and are not suited for someone to really grasp how SQL Actually Works. That’s why we created this book. Our goal here is simple: show you exactly everything you need to know to utilize SQL in whatever capacity you may need in simple, easy to follow concepts. Our book provides Multiple Step-by-Step Examples of how to master these SQL concepts to ensure you know what you’re doing and why you’re doing it every step of the way. This book will allow you to successfully go from knowing absolutely nothing about SQL to being able to quickly retrieve and analyze data from multiple tables. Step-by-step we will Walk You Through the Fundamentals of Understanding How a Relational Database is Structured to how to execute Complex SELECT Statements to return large datasets from your database.