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Itil Service Lifecycle Publication Suite Print

Author: Stationery Office (Great Britain)
Publisher: Stationery Office/Tso
ISBN: 9780113313235
Size: 44.43 MB
Format: PDF, ePub, Docs
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This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice

Itil Lifecycle Publication Suite Version 3

Author: Great Britain. Office of Government Commerce
Publisher: Stationery Office/Tso
ISBN: 9780113310500
Size: 29.11 MB
Format: PDF
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The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.

Itil Service Strategy

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Size: 65.44 MB
Format: PDF, ePub
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Itil Service Design

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313051
Size: 44.22 MB
Format: PDF, ePub, Mobi
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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

Itil Service Management

Author: Ahmad K. Shuja
Publisher: Taylor & Francis US
ISBN: 1420089390
Size: 24.52 MB
Format: PDF, Kindle
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Who are our customers? What services do we offer our customers and are they willing to pay for these? Would our customers choose another provider? Do we measure our performance in terms of our customers' business performance? Does our governance model allow us to identify and make wise investments? Do we need to align ourselves and integrate with our customers? Where do we start? How can we achieve it while making business benefits transparent and keeping the sponsorship alive? Answering these questions and more, ITIL® Service Management: Implementation and Operation focuses on how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITIL® Version 3 to achieve desired transformations—including the approaches adopted to address those challenges. It includes templates, checklists, implementation patterns, and detailed plans for each pattern to kick start your implementation efforts. Detailing the components needed to implement, operate, and optimize ITIL service management, the text explains the organizational architecture required to achieve Business-IT integration within ITIL. Complete with case studies, examples, problems, and access to additional resources on the author’s website, the book illustrates how to achieve service management excellence with ITIL—in a way that’s seamless to your customers and enables the delivery of business value effectively, visibly, and efficiently.

Itil Service Transition

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313068
Size: 57.46 MB
Format: PDF, Docs
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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Itil Service Operation

Author: Great Britain: Cabinet Office
Publisher:
ISBN: 9780113314034
Size: 65.62 MB
Format: PDF
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Key Element Guide Itil Service Design

Author: Lou Hunnebeck
Publisher: It Infrastructure Library
ISBN: 9780113313617
Size: 47.95 MB
Format: PDF, ePub, Docs
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The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

Itil Service Lifecycle Publication Suite

Author: Great Britain: Cabinet Office
Publisher:
ISBN: 9780113314072
Size: 29.51 MB
Format: PDF, Kindle
View: 3936
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This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions