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Key Element Guide Itil Continual Service Improvement Pack Of 10

Author: Vernon Lloyd
Publisher: TSO
ISBN: 9780113313693
Size: 52.65 MB
Format: PDF, Mobi
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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Continual Service Improvement

Publisher: The Stationery Office
ISBN: 0113310498
Size: 47.87 MB
Format: PDF, Kindle
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

The Stationery Office Annual Catalogue 2012

Author: Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780115020742
Size: 80.26 MB
Format: PDF, Mobi
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The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.

Itil Foundation Essentials

Author: It Governance Publishing
Publisher: It Governance Pub
ISBN: 9781849283991
Size: 12.48 MB
Format: PDF, Kindle
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THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.

Itil Foundation Handbook

Author: itSMF Foundation
ISBN: 9780113314607
Size: 16.53 MB
Format: PDF, Docs
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Itil Service Operation

Author: Great Britain: Cabinet Office
ISBN: 9780113314034
Size: 18.66 MB
Format: PDF, Kindle
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Itil Foundation Exam Study Guide

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Size: 76.16 MB
Format: PDF, Mobi
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil Service Lifecycle Publication Suite Print

Author: Stationery Office (Great Britain)
Publisher: Stationery Office/Tso
ISBN: 9780113313235
Size: 19.18 MB
Format: PDF, ePub, Docs
View: 6801
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This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice

Itil Service Strategy

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Size: 35.74 MB
Format: PDF, ePub, Docs
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.