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Mission Mystique

Author: Charles T. Goodsell
Publisher: SAGE
ISBN: 1483305295
Size: 24.47 MB
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In an era filled with mistrust for big government and big business, Charles Goodsell goes against this grain to draw attention to public agencies admired for what they do and how well they do it. In his groundbreaking new book, Goodsell places renewed focus on organizational mission and its potential to be a strong energizing force in government—one that animates a workforce internally and attracts admiration and talent externally. He offers a normative template for the mystique that underlies this phenomenon and highlights—in six rich case studies—a driving sense of purpose, a cultural and motivational richness, and a capacity for tolerating dissent while still innovating and learning. Analyzing what works best (and what doesn’t), Goodsell provides a metric through which agency mystique can be evaluated and modeled. Goodsell’s fresh take on public agencies not only defines good public administration in terms of ethical conduct, constitutional accountability, and performance effectiveness, but argues that the field must add the crucial standard of institutional vitality.

Organizational Learning At Nasa

Author: Julianne G. Mahler
Publisher: Georgetown University Press
ISBN: 1589016025
Size: 79.79 MB
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Just after 9:00 a.m. on February 1, 2003, the space shuttle Columbia broke apart and was lost over Texas. This tragic event led, as the Challenger accident had 17 years earlier, to an intensive government investigation of the technological and organizational causes of the accident. The investigation found chilling similarities between the two accidents, leading the Columbia Accident Investigation Board to conclude that NASA failed to learn from its earlier tragedy. Despite the frequency with which organizations are encouraged to adopt learning practices, organizational learning—especially in public organizations—is not well understood and deserves to be studied in more detail. This book fills that gap with a thorough examination of NASA’s loss of the two shuttles. After offering an account of the processes that constitute organizational learning, Julianne G. Mahler focuses on what NASA did to address problems revealed by Challenger and its uneven efforts to institutionalize its own findings. She also suggests factors overlooked by both accident commissions and proposes broadly applicable hypotheses about learning in public organizations.

Bureaucracy And Democracy

Author: Steven J. Balla
Publisher: CQ Press
ISBN: 1506348904
Size: 74.11 MB
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Given the influence of public bureaucracies in policymaking and implementation, Steven J. Balla and William T. Gormley assess their performance using four key perspectives—bounded rationality, principal-agent theory, interest group mobilization, and network theory—to help students develop an analytic framework for evaluating bureaucratic accountability. The new Fourth Edition of Bureaucracy and Democracy: Accountability and Performance provides a thorough review of bureaucracy during the Obama and Trump administrations, as well as new attention to state and local level examples and the role of bureaucratic values. ? New to this Edition: Interviews with two new cabinet secretaries—Christine Todd Whitman and Tom Ridge—with insightful quotes from them throughout the book. Added material on the battle over regulations, a battle that will loom large during the Trump administration, including midnight regulations and the Congressional Review Act. New examples demonstrate the activity and influence of constituencies of different kinds including the placing of women and minorities on US currency, a vignette that features the musical Hamilton, and the political protests surrounding the Dakota Access and Keystone XL pipelines. A new discussion of the privatization of roads, the pros and cons.

Cops Teachers Counselors

Author: Steven Williams Maynard-Moody
Publisher: University of Michigan Press
ISBN: 9780472023875
Size: 30.83 MB
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Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work. Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.

System Under Stress

Author: Donald F. Kettl
Publisher: SAGE
ISBN: 1483304779
Size: 53.31 MB
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In System under Stress, The Challenge to 21st Century Democracy, Third Edition, Donald F. Kettl looks at the latest stress to hit the system—the financial crisis of 2008. In his brief, gripping narrative, Kettl assesses how well the U.S. political system responds under extraordinary pressure—from 9/11, to Hurricane Katrina, to the Great Recession— and asks if the government is ready to face that next challenge. A well-known scholar, commentator, and writer in the areas of federalism and governance, Kettl asks the hard questions, makes a credible and persuasive argument, and crafts a readable case study that is fascinating and thought-provoking.

Social Insurance

Author: Theodore R. Marmor
Publisher: CQ Press
ISBN: 1483322742
Size: 18.75 MB
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What has America done to protect its citizens from life-changing but common risks such as death of a family breadwinner, ill health, disability, involuntary unemployment, outliving retirement savings, and birth into a poor family? Each, in its own way, burdens—and possibly devastates—unlucky individuals and families both emotionally and financially. It is the rare life that is untouched by one or more of these six threats. How do our current policies affect taxation, spending, and the economy, as well as prospects for individual lives? What more might these policies do to protect Americans? Rich in stories, data, and analysis, Social Insurance by Theodore R. Marmor, Jerry L. Mashaw, and John Pakutka provides a strong intellectual foundation for understanding the history, economics, politics, and philosophy of America’s most important social insurance programs. This insightful work provides a unifying vision of these programs’ purposes and reminds us, amidst the confusing and often apocalyptic rhetoric, why we have the programs and policies we do, while arguing for reforms that preserve and enhance the protections in place.

Federalism And Environmental Policy

Author: Denise Scheberle
Publisher: Georgetown University Press
ISBN: 9781589013216
Size: 20.92 MB
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Giving particular attention to intergovernmental working relationships, this revised edition of Federalism and Environmental Policy has been significantly updated to reflect the changes that have taken place since the highly praised first edition. Denise Scheberle examines reasons why environmental laws seldom work out exactly as planned. Casting federal-state working relationships as "pulling together," "coming apart," or somewhere in-between, she provides dozens of observations from federal and state officials. This study also suggests that implementation of environmental policy is a story of high stakes politics—a story rich with contextual factors and as fascinating as the time the policy was formulated. As four very different environmental programs unfold—asbestos (updated to include the fallout from the World Trade Center), drinking water, radon, and surface coal mining—Scheberle demonstrates how programs evolve differently, with individual political, economic, logistical, and technical constraints. The policy implementation framework developed for the book provides the lens through which to compare environmental laws. Federalism and Environmental Policy goes beyond the contents of policy to explore the complex web of federal-state working relationships and their effect on the implementation of policy. It is unique in how it portrays the nuts-and-bolts, the extent to which the state and federal offices work together effectively—or not. Examining working relationships within the context of program implementation and across four different environmental programs offers a unique perspective on why environmental laws sometimes go awry.

The Public Budgeting And Finance Primer

Author: Jay Eungha Ryu
Publisher: Routledge
ISBN: 1317455088
Size: 42.98 MB
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This primer succinctly summarises key theoretical concepts in fiscal choice for both practitioners and scholars. The author contends that fiscal choice is ultimately a choice of both politics and economics. The book first introduces budget institutions and processes at various levels of government, which restrict budget decision makers' discretion. It also explains budget decision makers' efforts to make rational resource allocations. It then shows how and why such efforts are stymied by the decision makers' capacity and institutional settings. The book's unique benefit is its emphasis on all the essential topics, with short, module-type chapters which can be read in any order.

Patient Satisfaction

Author: Irwin Press
Publisher:
ISBN:
Size: 51.73 MB
Format: PDF, Kindle
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This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.

American Government

Author: Marc Landy
Publisher: Cambridge University Press
ISBN: 1139952951
Size: 19.72 MB
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This book brings the study of American politics and government alive by presenting American politics as a dramatic narrative of conflict and change. It adopts an American political development approach in order to show how the past, present, and visions of the future interact to shape governing institutions and political forces. There is a strong emphasis on the role of ideas. Two key political development principles - path dependency and critical choice - are central to explaining how and why the past affects the present and future. Each chapter begins with an opening vignette that epitomizes the key themes of the chapter. The book's developmental approach does not diminish the attention it gives to current matters but it does provide a richer context for the appreciation and understanding of the whole gamut of attitudes, behaviors, organizational activities, and institutional relationships that comprise American political and governmental life.