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Municipal Benchmarks

Author: David N. Ammons
Publisher: SAGE
ISBN: 9780761920786
Size: 29.71 MB
Format: PDF, Mobi
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This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Municipal Benchmarks Assessing Local Perfomance And Establishing Community Standards

Author: David Ammons
Publisher: Routledge
ISBN: 131746432X
Size: 25.35 MB
Format: PDF, Kindle
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Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)

Performance Management

Author: Dennis Hilgers
Publisher: Springer-Verlag
ISBN: 3834997412
Size: 33.46 MB
Format: PDF, ePub
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Dennis Hilgers untersucht Methoden und Konzepte zur Leistungserfassung, -messung und -steuerung im privatwirtschaftlichen Bereich und im Umfeld von öffentlichen Verwaltungen. Das Performance Management steht auch im öffentlichen Bereich für den strategieorientierten Managementprozess einer leistungs- und wirkungsorientierten Verwaltungssteuerung unter Berücksichtigung der Bürgerbedürfnisse.

Leistungserfassung In Kommunalen Gebietsk Rperschaften

Author: Eckart Lantz
Publisher: Springer-Verlag
ISBN: 3834967033
Size: 53.67 MB
Format: PDF, ePub
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Ausgehend vom Bedarf für Leistungserfassung und unter Berücksichtigung von New Public Management und Institutionenökonomik sowie einer Analyse der deutschen Praxis im kommunalen Bereich entwickelt Eckart Lantz Gestaltungsempfehlungen, wie Leistungserfassung im öffentlichen Sektor gestaltet werden sollte.

Handbook Of Human Resource Management In Government

Author: Stephen E. Condrey
Publisher: John Wiley & Sons
ISBN: 9780470616093
Size: 40.96 MB
Format: PDF, ePub, Docs
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HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government "This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need of concise summaries of up-to-date, cutting-edge, public personnel administration research. No other handbook on the market more concisely, more comprehensively, more clearly synthesizes this vast, rapidly changing field that remains so vital to effective government performance." —RICHARD STILLMAN, editor-in-chief, Public Administration Review "The Handbook of Human Resource Management in Government comprehensively and seamlessly blends theory and practice. The result is a clear road map that can finally make HR a key player in helping the government meet the unprecedented challenges facing our nation, our states, and our communities." —BOB LAVIGNA, vice president, Research, Partnership for Public Service, Washington, DC "With each successive edition, Condrey's Handbook of Human Resource Management in Government becomes a more essential tool for graduate students who wish to improve their understanding of this field. Condrey's own expertise has enabled him to take contributions from leading experts in the field and shape them into a reader that is comprehensive, engaging, and authoritative." —DONALD E. KLINGNER, University of Colorado Distinguished Professor, School of Public Affairs, University of Colorado at Colorado Springs; former president, American Society for Public Administration; and fellow, National Academy of Public Administration

Managing And Measuring Performance In Public And Nonprofit Organizations

Author: Theodore H. Poister
Publisher: John Wiley & Sons
ISBN: 1118958551
Size: 15.88 MB
Format: PDF, Docs
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New edition of a classic guide to ensuring effectiveorganizational performance Thoroughly revised and updated, the second edition ofManaging and Measuring Performance in Public and NonprofitOrganizations is a comprehensive resource for designing andimplementing effective performance management and measurementsystems in public and nonprofit organizations. The ideas, tools,and processes in this vital resource are designed to helporganizations develop measurement systems to support such effectivemanagement approaches as strategic management, results-basedbudgeting, performance management, process improvement, performancecontracting, and much more. The book will help readers identify outcomes and otherperformance criteria to be measured, tie measures to goals andobjectives, define and evaluate the worth of desired performancemeasures, and analyze, process, report, and utilize dataeffectively. Includes significant updates that offer a more integratedapproach to performance management and measurement Offers a detailed framework and instructions for developing andimplementing performance management systems Shows how to apply the most effective performance managementprinciples Reveals how to overcome the barriers to effective performancemanagement Managing and Measuring Performance in Public and NonprofitOrganizations identifies common methodological and managerialproblems that often confront managers in developing performancemeasurement systems, and presents a number of targeted strategiesfor the successful implementation of such systems in public andnonprofit organizations. This must-have resource will help leadersreach their organizational goals and objectives.