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Gr Er Als Das Amt

Author: James Comey
Publisher: Droemer eBook
ISBN: 342645422X
Size: 50.22 MB
Format: PDF
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Die Erinnerungen von Ex-FBI-Chef James B. Comey sind aktuell, brisant und spannend wie ein Krimi. 2017 von Präsident Trump gefeuert, schreibt Comey einen fesselnden Insider-Bericht über politische Machenschaften und das von Donald Trump korrumpierte System. Ein Sachbuch wie ein Kriminalroman der Extraklasse: James Comeys brisante Erinnerungen an die vergangenen 20 Jahre im Zentrum der Macht zeigen ihn als unbeugsamen Ermittler, der gegen die Mafia, gegen CIA-Folter und NSA-Überwachung, und zuletzt im Wahlkampf 2016 gegen Hillary Clintons Umgang mit dienstlichen Emails und Donald Trumps Russland-Verbindungen vorgegangen ist. Der Weg des parteilosen New Yorker Vorzeigejuristen gleicht einer politischen Achterbahnfahrt: stellvertretender Justizminister unter George W. Bush, zum FBI-Direktor ernannt von Barack Obama und gefeuert von Donald Trump wegen angeblicher Illoyalität. Sein Buch ist ein eindrückliches Lehrstück über den aufrechten Gang in einer verantwortungslosen Regierung.

A Higher Loyalty

Author: James Comey
Publisher: Flatiron Books
ISBN: 1250192463
Size: 65.37 MB
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In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.

Driving Loyalty

Author: Kirk Kazanjian
Publisher: Crown Business
ISBN: 0385346956
Size: 77.59 MB
Format: PDF, Mobi
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Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line. In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands. While Enterprise has long been known for offering excellent customer service, it faced a huge challenge after buying National and Alamo in 2007. Among other things, it had to integrate different cultures, manage a varied workforce, and meet the needs of a much larger and highly divergent customer base. In Driving Loyalty, you’ll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You’ll also discover how other thriving companies—from JetBlue and Starbucks to Costco and even Chobani Yogurt—use similar techniques to outsmart the competition and turn customers and employees into raving fans. Driving Loyalty provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance. In the pages of Driving Loyalty, you'll learn: - Specific strategies for offering exceptional service that will help to increase sales and grow your business. - Principles for developing engaged, high-performing teams - Why the rules of brand building differ based on your target audience - How to effectively leverage social media to better connect with your customers and employees - Why forming strong partnerships can take your company--and your career--to the next level - And much more

One Of Us

Author: Anne Schraff
Publisher: Saddleback Educational Publ
ISBN: 1616510048
Size: 31.37 MB
Format: PDF
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Themes: Hi-Lo, High school, neighborhoods, family, loyalty, friendship, urban teen fiction, bullying, abuse, learning differences, mystery, friendship, guilt. Written for young adults, the Urban Underground series confronts issues that are of great importance to teens, such as friendship, loyalty, drugs, gangs, abuse, urban blight, bullies, and self-esteem to name a few. More than entertainment, these books can be a powerful learning and coping tool when a struggling reader connects with credible characters and a compelling storyline. The highly readable style and mature topics will appeal to young adult readers of both sexes and encourage them to finish each novel. Harriet Tubman HS Series-- Derrick Shaw is struggling to keep a C average at Tubman High School. He suffers a lot of bullying and abuse because he isn't sharp, but he manages along with the help of great friends. In an alley on his way home from a part-time job, Derrick witnesses a murder. To save his life, he promises not to reveal the identity of the shooter, a former Tubman student. But Derrick feels sick and guilty about his vow of silence.

High Tech High Touch Customer Service

Author: Micah Solomon
Publisher: AMACOM
ISBN: 0814417914
Size: 10.12 MB
Format: PDF, Kindle
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STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book." "Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University School of Management HONORS RECEIVED: -SETH GODIN's "Must-Read Reading List,"Late Spring 2012 -CIO Magazine: "Must-read, Summer 2012" -Readitfor.me:"The 8 new business books you need to read NOW" In an age of social media, smartphones, self-service, and six-second attention spans, High-Tech, High-Touch Customer Service throws your business a lifeline. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment--lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive--and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service--and how to design it properly * How to build a company culture that breeds stellar customer service ? High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide--online and off.

Faschismus

Author: Madeleine Albright
Publisher: Dumont Buchverlag
ISBN: 3832184104
Size: 56.89 MB
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»Manche mögen dieses Buch und besonders seinen Titel alarmierend finden. Gut!« MADELEINE ALBRIGHT Weltweit kommt es zu einem Wiedererstarken anti-demokratischer, repressiver und zerstörerischer Kräfte. Die ehemalige amerikanische Außenministerin Madeleine Albright zeigt, welche großen Ähnlichkeiten diese mit dem Faschismus des 20. Jahrhunderts haben. Die faschistischen Tendenzen treten wieder in Erscheinung und greifen in Europa, Teilen Asiens und den Vereinigten Staaten um sich. Albrights Familie stammt aus Prag und floh zweimal: zuerst vor den Nationalsozialisten, später vor dem kommunistischen Regime. Auf Grundlage dieser Erlebnisse und der Erfahrungen, die sie im Laufe ihrer diplomatischen Karriere sammelte, zeichnet sie die Gründe für die Rückkehr des Faschismus nach. Sie identifiziert die Faktoren, die zu seinem Aufstieg beitragen und warnt eindringlich vor den Folgen. Doch Madeleine Albright bietet auch klare Lösungsansätze an, etwa die Veränderung der Arbeitsbedingungen und das Verständnis für die Bedürfnisse der Menschen nach Kontinuität und moralischer Beständigkeit. Sie zeigt, dass allein die Demokratie politische und gesellschaftliche Konflikte mit Rationalität und offenen Diskussionen lösen kann.

Rebel

Author: Heather Graham
Publisher: Penguin
ISBN: 1101576049
Size: 36.68 MB
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From the New York Times bestselling author comes a story of love forged in the flames of the American Civil War, and a betrayal that threatens to tear it apart. Alaina McMann’s honor is compromised when she finds herself in the brazenly sensual arms of Union Major Ian McKenzie. Despite her loyalty to the Southern cause, she has no choice but to marry the Northern soldier. Their convictions keep them distant and cold from one another, until love begins to melt their hearts. But when Major McKenzie is dispatched on a mission to capture the most notorious and seductive spy in the confederacy, known only as the Moccasin, he realizes that the rebel he is hunting may be his own wife.

Wie Man Freunde Gewinnt

Author: Dale Carnegie
Publisher: S. Fischer Verlag
ISBN: 3104031479
Size: 46.72 MB
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Dieses Buch zeigt Ihnen: - wie man Freunde gewinnt - wie man auf neuen Wegen zu neuen Zielen gelangt - wie man beliebt wird - wie man seine Umwelt beeinflußt - wie man mehr Ansehen erlangt - wie man im Beruf erfolgreicher wird - wie man Streit vermeidet - wie man ein guter Redner und brillanter Gesellschafter wird - wie man den Charakter seiner Mitmenschen erkennt - wie man seine Mitarbeiter anspornt und vieles mehr...

Teacher Of Civil War Generals

Author: Allen H. Mesch
Publisher: McFarland
ISBN: 078649834X
Size: 68.74 MB
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From West Point to Fort Donelson, General Charles Ferguson Smith was a soldier's soldier. He served at the U.S. Military Academy from 1829 to 1842 as Instructor of Tactics, Adjutant to the Superintendent and Commandant of Cadets. During his 42-year career he was a teacher, mentor and role model for many cadets who became prominent Civil War generals, and he was admired by such former students as Grant, Halleck, Longstreet and Sherman. Smith set an example for junior officers in the Mexican War, leading his light battalion to victories and earning three field promotions. He served with Albert Sidney Johnston and other future Confederate officers in the Mormon War. He mentored Grant while serving with him during the Civil War, and helped turn the tide at Fort Donelson, which led to Grant's rise to fame. He attained the rank of major general, while refusing political favors and ignoring the press. Drawing on never before published letters and journals, this long overdue biography reveals Smith as a faithful officer, excellent disciplinarian, able commander and modest gentleman.