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A Higher Loyalty

Author: James Comey
Publisher: Flatiron Books
ISBN: 1250192463
Size: 75.40 MB
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In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.

The End Of Loyalty

Author: Rick Wartzman
Publisher: PublicAffairs
ISBN: 1586489151
Size: 20.67 MB
Format: PDF, Kindle
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Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business

A Higher Kind Of Loyalty

Author: Binyan Liu
Publisher: Pantheon
ISBN:
Size: 26.65 MB
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A distinguished Chinese journalist provides a study of post-1949 China as he describes his involvement with the Communist Party, his internal exile, and his investigations into political corruption

Customer Loyalty

Author: S. Robinson
Publisher: Springer
ISBN: 0230513034
Size: 64.58 MB
Format: PDF, Kindle
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The authors argue that the best strategic approach for a company or organization is to regard customer loyalty as a continuing response to changes in society and that this perspective is often neglected in favour of shorter term considerations. They present a new approach that builds upon social and economic research to provide practical guidelines.

Exit Voice And Loyalty

Author: Albert O. Hirschman
Publisher: Harvard University Press
ISBN: 9780674276604
Size: 20.57 MB
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An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little.”

The Philosophy Of Loyalty

Author: Josiah Royce
Publisher: Vanderbilt University Press
ISBN: 9780826512673
Size: 21.52 MB
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A transitional book in the development of Royce's thought, originally published in 1908, The Philosophy of Loyalty is a key to understanding his influence on the development of pragmatism. Royce's basic argument is clear. Individual wills are a given, and social training is a natural aspect of community.

The Terror Presidency Law And Judgment Inside The Bush Administration

Author: Jack Goldsmith
Publisher: W. W. Norton & Company
ISBN: 039333533X
Size: 10.86 MB
Format: PDF
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A conservative head of the Office of Legal Counsel evaluates the ways in which the challenges of George W. Bush's administration tested the boundary between law and defense, in a report that charges the president with damaging his own office and compromising the ability of his successors to respond forcefully in times of crisis. Reprint.

Dear Madam President

Author: Jennifer Palmieri
Publisher: Grand Central Publishing
ISBN: 1538713446
Size: 17.98 MB
Format: PDF, Kindle
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Redefine the expectations for women in leadership roles with this #1 New York Times bestselling volume of inspiring advice by the former communications director for Barack Obama and Hillary Clinton. Framed as an empowering letter from former Hillary Clinton Communications Director Jennifer Palmieri to the first woman president, and by extension, to all women working to succeed in any field, Dear Madam President is filled with forward-thinking, practical advice for all women who are determined to seize control of their lives-from boardroom to living room. As a country, we haven't wrapped our heads around what it should look like for a woman to be in the job of President. Our only models are men. While wildly disappointed by the outcome of the 2016 election, Palmieri argues that our feelings-confusion, love, hate, acceptance-can now open the country up to reimagining women in leadership roles. And that is what Palmieri takes on in this book-redefining expectations for women looking to lead and creating a blueprint for women candidates and leaders to follow. Dear Madam President will turn the results of the 2016 election into something incredibly empowering for graduates, future female leaders, and independent thinkers everywhere.

Exceptional Service Exceptional Profit

Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Size: 31.35 MB
Format: PDF
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"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine-and your best protection from competitive inroads-is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe-from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

The Road To Unfreedom

Author: Timothy Snyder
Publisher: Tim Duggan Books
ISBN: 0525574484
Size: 42.31 MB
Format: PDF, Docs
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With the end of the Cold War, the victory of liberal democracy was thought to be absolute. Observers declared the end of history, confident in a peaceful, globalized future. But we now know this to be premature. Authoritarianism first returned in Russia, as Putin developed a political system dedicated solely to the consolidation and exercise of power. In the last six years, it has creeped from east to west as nationalism inflames Europe, abetted by Russian propaganda and cyberwarfare. While countries like Poland and Hungary have made hard turns towards authoritarianism, the electoral upsets of 2016 revealed the citizens of the US and UK in revolt against their countries’ longstanding policies and values. But this threat to the West also presents the opportunity to better understand the pillars of our own political order. In this forceful and unsparing work of contemporary history, Snyder goes beyond the headlines to expose the true nature of the threat to democracy. By showcasing the stark choices before us—between equality or oligarchy, individuality or totality, truth and falsehood—Snyder restores our understanding of the basis of our way of life, offering a way forward in a time of terrible uncertainty.