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Organizational Assessment And Improvement In The Public Sector Workbook

Author: Kathleen M. Immordino
Publisher: CRC Press
ISBN: 1466579943
Size: 16.79 MB
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Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results. This workbook addresses how to: Determine whether an organizational assessment would benefit a particular organization Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources Select an assessment tool and method Influence decision makers and identify organizational champions Communicate effectively to internal and external constituents Engage employees in the process The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.

Organizational Assessment And Improvement In The Public Sector

Author: Kathleen M. Immordino
Publisher: Routledge
ISBN: 135155560X
Size: 44.92 MB
Format: PDF, ePub, Mobi
View: 509
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Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Organizational Assessment And Improvement In The Public Sector

Author: Kathleen M. Immordino
Publisher: Routledge
ISBN: 135155560X
Size: 56.85 MB
Format: PDF, ePub, Mobi
View: 3898
Download and Read
Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Strategic Planning And Decision Making For Public And Non Profit Organizations

Author: Nicolas A. Valcik
Publisher: Routledge
ISBN: 1317277759
Size: 51.37 MB
Format: PDF, ePub, Docs
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This book provides administrators in public and non-profit organizations with direction and a framework from which to lead their organizations effectively. Taking a global approach to the issues administrators need to examine when managing a group of employees at any level (including budgeting and expenditures, forecasting, policy creation and execution, communication and reporting), this book explores the driving forces in organizational decision making. Author Nick Valcik takes a holistic view on organizational management, beginning with the core aspects of public organizations and the leadership competencies necessary to manage an organization successfully. Designed to be used on undergraduate and graduate courses in public administration and in public affairs programs, the book discusses the basics of organizational structure, delves into risk management issues, and offers a set of tools that can be used by administrators to make informed decisions based on actual data or documented processes. Throughout the book, real world case studies provide students and practitioners with a clear understanding of how exactly the right decision tool may be applied when facing a particular decision in any organization.

Managing Public Sector Projects

Author: David S. Kassel
Publisher: Taylor & Francis
ISBN: 1315505886
Size: 50.94 MB
Format: PDF, Docs
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Filling a gap in project management literature, this book supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues public managers need to understand. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, David S. Kassel establishes a framework those in the public sector may follow to ensure the success of their public projects and programs. The book supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This second edition includes all-new extended case studies examining recent issues including the rollout of healthcare.gov, the controversial California High Speed Rail system, and refurbishing the Harvard Town Hall. Contributing to critical discussions on budgeting for capital projects and cost-benefit analysis for preliminary planning, this authoritative new edition provides strategic recommendations for effective planning, execution, and maintenance of public projects. In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding common pitfalls and for delivering projects on cost, on schedule, and of the highest quality.

The New Face Of Government

Author: David E. McNabb
Publisher: Routledge
ISBN: 1351541897
Size: 32.99 MB
Format: PDF, Docs
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Change is sweeping the globe, and at the government level, operational changes are prompting many public administrators to develop new management styles and ways of delivering services to their citizens. In the process, they are changing the face of government. The New Face of Government: How Public Managers are Forging a New Approach to Governance explores how national leaders are changing the art and practice of government and how public managers are shaping and guiding government’s response to the transformation. Includes a Field-Tested Survey for Diagnosing Institutional Disequilibrium Focusing on change at the federal, state, and local levels, this book addresses policy dimensions such as: Strategic and knowledge management Enterprise architecture Information and communications technology Organizational performance assessment Technological and organizational improvement It evaluates how these areas enable agencies from the public and private sectors to become more cost-effective, performance-oriented learning organizations. Not all the ambiguities in policy making and administration have been resolved. However, there is much hope for the future of government and governance. The successes and failures included in The New Face of Government: How Public Managers are Forging a New Approach to Governance illustrate this promise and provide guideposts for public managers who find themselves faced with similar problems and new challenges. About the Author: David E. McNabb teaches a variety of public and private administration and management courses both in the U.S. and abroad, including college and university programs in Latvia, Bulgaria, Germany, the United Kingdom, Italy, France, and Belgium. He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.

Researcher Policymaker Partnerships

Author: Jenni W. Owen
Publisher: Routledge
ISBN: 1315319160
Size: 50.10 MB
Format: PDF
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Gone are the days when researchers, policymakers, and practitioners each worked in isolation. In recent years, a few interrelated issues have emphasized the need for greater collaboration among these groups: the increased emphasis on results and accountability (particularly where public funds are at stake), the need to improve services, and the growing use of technology. This book is about these all-important partnerships, specifically the relationships between those searching for evidence and those putting evidence to use, designing and implementing policy at the federal, state, or local level. Yet the science or art of how to create partnerships and how to make them work has just begun. This book offers the reader a toolkit for effective researcher/policymaker collaborations by exploring innovations underway around the country and developing an analytic framework to describe the process. It asks questions such as: What can we learn from these examples? How can and should partners communicate? Where should partners plan together, and where is it best to leave some separation to respect the differences in our roles? Through carefully chosen and organized case studies, this book demonstrates the motivations that lead to partnerships, the core elements of successful implementation, and the lessons to be learned about sustaining these relationships. It further examines the use of research once the research phase has concluded, as well as the ever-important consideration of investing in collaboration by both non-profit and public sector funders. For policymakers, this book offers a greater appreciation of the role of research in the policy process and new insights into different types of research. For researchers, the book provides insights into how best to formulate questions, how to work closely with those most affected, and how to communicate findings in ways that can be more easily understood by those who are depending on clear answers. Students of public policy, public administration, social work, and education will find much to inform future roles in research, policy or practice.

Organizations

Author: Howard P. Greenwald
Publisher: SAGE
ISBN: 9781412942478
Size: 71.15 MB
Format: PDF, ePub, Mobi
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Providing a comprehensive understanding of the functions of formal organizations and the challenges they face, this text emphasizes the importance of forces that organizations or their leaders cannot fully control as a key distinctive theme. It covers basic features of organizations such as roles, structure, reward systems, power and authority, and culture and introduces important theoretical perspectives related to these features.

Ethics Moments In Government

Author: Donald C. Menzel
Publisher: Routledge
ISBN: 1351567845
Size: 11.33 MB
Format: PDF, Docs
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Ethical concerns are among the most common problems public administrators face, yet the issues are often complex, and the correct choices are not always clear. Living up to the public trust is much more than just an act of compliance. It also involves perceiving, preventing, avoiding, and resolving accusations of illegal or unethical behavior, including appearances of inappropriate behavior. Ethics Moments in Government: Cases and Controversies examines how to identify, assess, and resolve the ethical issues and dilemmas that often confront those who govern the cities, counties, states, and federal agencies throughout America. Real Situations, Real Advice Providing a one-stop resource for all those who must contend with thorny ethical issues, this volume presents case studies that vary in complexity and context and are based on real situations. Each case scenario is followed by discussion questions and case assessments by expert practitioners who describe how they would handle the situation. Using a "total immersion" technique, the book encourages readers to be reflexive and analytical in addressing the problems presented and arriving at appropriate solutions. A supplemental CD is included which contains PowerPoint® slide presentations, articles, workshop programs, tests, and links to organizations. For many of the scenarios presented in this volume, there are no easy answers. Practical guidance on reasoning through difficult decision-making situations enables public administrators to acquire the ethical knowledge, skills, abilities, and instincts that will ultimately help them gain the trust of their citizens and advance in their careers.

Promoting Sustainable Local And Community Economic Development

Author: Roland V. Anglin
Publisher: Routledge
ISBN: 1351552996
Size: 20.33 MB
Format: PDF, ePub
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Growing local economies, empowering communities, revitalizing downtowns, developing entrepreneurship, building leadership, and enhancing nonprofits — you can achieve all these benefits and more with a comprehensive and strategic revitalization plan. Chronicling the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies, Promoting Sustainable Local and Community Economic Development documents the current transformation in community revitalization from market-based incentives to mixed strategies of public sector learning, partnerships, and community capacity. Knowledge about the field and what works is growing, but not always publicized and readily accessible. This reference surveys the breadth of innovative place and people development practices, presenting lessons and examples at a general and textured level, putting information about innovative ways to change, influence, and improve the economic development process within easy reach. Roland Anglin brings his unique vantage point to the topic; his experience as a practitioner and applied academic allowed him to see how community economic development practices grow over time in size, scale, and impact. He highlights the difference between what is now termed community economic development (CED) and traditional local economic development practice, specifically the priority placed on community involvement in economic development partnerships between the private sector and government. The book includes case studies that demonstrate what has and has not worked in revitalization efforts, as well as how active public and private sector partnerships have been the most effective in revitalization efforts. A Resource Guide is included at the end of the book for readers who may want a more expansive understanding of community economic development.