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Quality Is Personal

Author: Harry Roberts
Publisher: Simon and Schuster
ISBN: 1439118523
Size: 78.84 MB
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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

Total Quality In Managing Human Resources

Author: Joe Petrick
Publisher: Routledge
ISBN: 1351407899
Size: 55.78 MB
Format: PDF, ePub
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Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

Total Quality Management For Project Management

Author: Kim H. Pries
Publisher: CRC Press
ISBN: 1439885052
Size: 43.96 MB
Format: PDF, ePub
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Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, Total Quality Management for Project Management explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions. Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you’ll need to enhance the effectiveness of your TQM work. To clear up any confusion about what a true quality improvement is, it includes sections that cover the fundamentals of total quality management and defines the terms used throughout the text. The book examines profitability as it relates to product cost—including the initial work determining investment paybacks. It compares TQM/PM versus Six Sigma and illustrates the use of scrum in the context of TQM for improving quality initiatives. Complete with real-world success stories that facilitate comprehension, it illustrates methods that can help to minimize distractions and keep your team focused. The authors consider the full range of quality improvement tools as applied within the framework of project management. For the section of the book on the application of TQM to scrum, they demonstrate how these analytical methods can be used on the data produced within a scrum project and made into actionable information. Filled with innovative methods for improving costs, the text arms you with the tools to determine the approaches best suited to your corporate culture and capabilities.

Total Quality Management

Author: D.R Kiran
Publisher: Butterworth-Heinemann
ISBN: 0128110368
Size: 32.95 MB
Format: PDF, Kindle
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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations

Quality Health Care

Author: Robert C. Lloyd
Publisher: Jones & Bartlett Learning
ISBN: 9780763748050
Size: 68.25 MB
Format: PDF, Kindle
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Written By An Internationally-Recognized Expert In The Field Of Quality Management, This Book Will Serve As Your Guide For Planning And Implementing A Successful Quality Measurement Program In Your Healthcare Facility. It Begins By Presenting An Overview Of The Context For Quality Measurement, The Forces Influencing The Demand For Quality Reform, How To Listen To The Voice Of The Customer, And The Characteristics Of Quality That Customers Value Most. You’Ll Also Learn How To Select And Define Indicators To Collect Data And How To Organize Data Into A Dashboard That Can Provide Feedback On Your Progress Toward Quality Measurement. Finally, This Book Shows You How To Analyze Your Data By Detailing How Variation Lives In Your Data, And Whether This Variation Is Acceptable. Case Studies Are Provided To Demonstrate How Quality Measurement Can Be Applied To Clinical As Well As Operational Aspects Of Healthcare Delivery.

Academic Initiatives In Total Quality For Higher Education

Author: Harry V. Roberts
Publisher: Asq Press
ISBN: 9780873893268
Size: 50.58 MB
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This unique compilation of 30 papers, written by academicians in higher education, is the first book of its kind. Each paper conveys various techniques used by the authors in an attempt to improve teaching and learning. This volume is ideal for educators who want to get concrete ideas for ways they can make giant steps toward catching up on the quality movement. You'll be able to reduce academic cycle times by learning how to cut out traditional waste.

Total Quality Management

Author: Joel E. Ross
Publisher: CRC Press
ISBN: 9781574442663
Size: 38.12 MB
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Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Total Quality Management

Author: P. N. MUKHERJEE
Publisher: PHI Learning Pvt. Ltd.
ISBN: 9788120330566
Size: 61.97 MB
Format: PDF
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This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.