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Second Victim

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 1466583428
Size: 41.33 MB
Format: PDF, Docs
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How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims’. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find. Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie. Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague. Listen to Sidney Dekker speak about his book

The Design Of Everyday Things

Author: Norman Don
Publisher: Vahlen
ISBN: 3800648105
Size: 20.88 MB
Format: PDF, ePub
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Apple, Audi, Braun oder Samsung machen es vor: Gutes Design ist heute eine kritische Voraussetzung für erfolgreiche Produkte. Dieser Klassiker beschreibt die fundamentalen Prinzipien, um Dinge des täglichen Gebrauchs umzuwandeln in unterhaltsame und zufriedenstellende Produkte. Don Norman fordert ein Zusammenspiel von Mensch und Technologie mit dem Ziel, dass Designer und Produktentwickler die Bedürfnisse, Fähigkeiten und Handlungsweisen der Nutzer in den Vordergrund stellen und Designs an diesen angepasst werden. The Design of Everyday Things ist eine informative und spannende Einführung für Designer, Marketer, Produktentwickler und für alle an gutem Design interessierten Menschen. Zum Autor Don Norman ist emeritierter Professor für Kognitionswissenschaften. Er lehrte an der University of California in San Diego und der Northwest University in Illinois. Mitte der Neunzigerjahre leitete Don Norman die Advanced Technology Group bei Apple. Dort prägte er den Begriff der User Experience, um über die reine Benutzbarkeit hinaus eine ganzheitliche Erfahrung der Anwender im Umgang mit Technik in den Vordergrund zu stellen. Norman ist Mitbegründer der Beratungsfirma Nielsen Norman Group und hat unter anderem Autohersteller von BMW bis Toyota beraten. „Keiner kommt an Don Norman vorbei, wenn es um Fragen zu einem Design geht, das sich am Menschen orientiert.“ Brand Eins 7/2013 „Design ist einer der wichtigsten Wettbewerbsvorteile. Dieses Buch macht Spaß zu lesen und ist von größter Bedeutung.” Tom Peters, Co-Autor von „Auf der Suche nach Spitzenleistungen“

Influencing The Quality Risk And Safety Movement In Healthcare

Author: Kim Sears
Publisher: CRC Press
ISBN: 1317116925
Size: 25.35 MB
Format: PDF
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Influencing the Quality, Risk and Safety Movement in Healthcare explores the inner workings of some of the most influential minds in healthcare quality, risk and safety. The book was created in cooperation with the Master of Science in Healthcare Quality graduate program, developed and delivered by Queen’s University, Canada. This is the only standalone interdisciplinary Master of Science graduate degree in Healthcare Quality in North America that focuses on creating tomorrow’s healthcare leaders. Following a one-to-one collaboration between each leader in healthcare with a dedicated learner of the MSc(HQ), readers are presented with a synopsis of the leader’s work followed by an in-depth interview with him or her. Interviews center around the leaders’ contributions to and thoughts on quality, risk and safety in healthcare, dealing with topics such as the development of their body of work, their greatest achievements, what they wish they could change, and future direction of quality, risk and safety, etc. The book provides a unique and highly accessible view into how and why the science of healthcare quality has developed, as well as giving a first-hand account of the founders and key players in the movement. It will offer valuable insights to any undergraduate/graduate class with an interest in healthcare, as well as professionals working within any of the many disciplines that can influence the healthcare system.

The Field Guide To Understanding Human Error

Author: Professor Sidney Dekker
Publisher: Ashgate Publishing, Ltd.
ISBN: 147243904X
Size: 27.70 MB
Format: PDF, ePub
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This latest edition of The Field Guide to Understanding ‘Human Error' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization.

Hiroshima

Author: John Hersey
Publisher:
ISBN: 9783434505969
Size: 75.49 MB
Format: PDF, Kindle
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Reportage über Folgen und Ausmass des Atombombenbabwurfs in Hiroshima im August des Jahres 1945.

Die Narben Der Gewalt

Author: Judith Herman
Publisher: Junfermann Verlag GmbH
ISBN: 3955717631
Size: 21.25 MB
Format: PDF, Mobi
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Dieses Buch ist das Ergebnis jahrzehntelanger Forschung und praktischer Arbeit mit Opfern sexueller und häuslicher Gewalt. Es spiegelt zudem die vielfältigen Erfahrungen der Autorin mit zahlreichen anderen traumatisierten Patienten wider, vor allem mit Kriegsveteranen und Terroropfern. 2015 fasste Judith Herman die neuesten Forschungen und Entwicklungen zusammen und ergänzte somit ihren Klassiker, der nie an Aktualität verloren hat. "Das Buch von Judith Herman ist eines der wichtigsten und gleichzeitig lesbarsten Bücher der modernen Traumaforschung. Es sollte in allen universitären Seminaren zum Thema psychische Traumatisierungen zur Pflichtlektüre gehören." - Dr. Arne Hofmann