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Services Marketing

Author: Christopher Lovelock
Publisher: Pearson Australia
ISBN: 1486004768
Size: 66.91 MB
Format: PDF, Mobi
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"Services Marketing is well known for its authoritative presentation and strong instructor support. The new 6th edition continues to deliver on this promise. Contemporary Services Marketing concepts and techniques are presented in an Australian and Asia-Pacific context. In this edition, the very latest ideas in the subject are brought to life with new and updated case studies covering the competitive world of services marketing. New design features and a greater focus on Learning Objectives in each chapter make this an even better guide to Services Marketing for students. The strategic marketing framework gives instructors maximum flexibility in teaching. Suits undergraduate and graduate-level courses in Services Marketing."

Konsumentenverhalten

Author: Michael R. Solomon
Publisher:
ISBN: 9783868940923
Size: 41.26 MB
Format: PDF, ePub
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Konsumentenverhalten, die neue Deutsche Ausgabe des internationalen Standardlehrwerks untersucht die verschiedenen Aspekte des alltäglichen Konsumentenverhaltens, spannt einen Bogen zwischen Theorie / Praxis und vermittelt einen fundierten, umfassenden Überblick: Das Buch zeigt an zahlreichen, speziell für diese Ausgabe erstellten regionalen sowie an spannenden internationalen Fällen auf, wie wichtig die Rolle des Konsumentenverhaltens für die Formulierung von erfolgreichen Marketingzielen ist. Analysen aus Datensätzen der GfK und Sinus-Milieus machen bestimmte Gesetzesmäßigkeiten auch quantitativ begreifbar. Lernziele, Zusammenfassungen, Kontrollfragen und umfangreiche Onlineinhalte wie Kapitelfolien, weiterführende Literatur und Lösungen zu Aufgaben im Buch machen dieses Buch auch für das Selbststudium interessant.

Principles Of Services Marketing

Author: Adrian Palmer
Publisher:
ISBN: 9780077129514
Size: 18.65 MB
Format: PDF
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Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition, Principles of Services Marketing offers a comprehensive and contemporary introduction for students taking a module in services marketing. Fully updated and revised throughout, it reflects the latest technological developments and their impact for services marketing. New for this edition.... *Increased coverage of the customer experience *Highlights Web 2.0 for peer-to-peer interaction. *More on social networking sites and mobile internet *Focus on how the credit crunch impacts services marketing *Emphasis on ecological issues and their implications for marketing services

Services Marketing

Author: Christopher H Lovelock
Publisher:
ISBN: 9781486002702
Size: 28.21 MB
Format: PDF, Kindle
View: 3382
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Services Marketing is well known for its authoritative presentation and strong instructor support. The new 6th edition continues to deliver on this promise. Contemporary Services Marketing concepts and techniques are presented in an Australian and Asia-Pacific context. In this edition, the very latest ideas in the subject are brought to life with new and updated case studies covering the competitive world of services marketing. New design features and a greater focus on Learning Objectives in each chapter make this an even better guide to Services Marketing for students. The strategic marketing framework gives instructors maximum flexibility in teaching. Suits undergraduate and graduate-level courses in Services Marketing.

Services Marketing

Author: R. SRINIVASAN
Publisher: PHI Learning Pvt. Ltd.
ISBN: 8120350340
Size: 69.61 MB
Format: PDF, Kindle
View: 5562
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Services are widely used by people practically in all aspects of life. The globalised era is seeing services being used by a wide cross-section of society from the corporate to the man. The Fourth Edition of the book educates its readers about how marketing strategies are changing and evolving through times. The new edition comes with updated case studies on various service sectors, such as Hospitality and Tourism (Thomas Cook, Karnataka State Tourism Development Corporation (KSTDC) Ltd., and (Cafe Coffee Day). A new case study “Indian Airline Industry”, has also been introduced to add to the diversity of services. Finance (Credit Card Business of Standard Chartered) and Information Technology are also updated (Infosys and SAP). The cases, set within the Indian context, lend a practical dimension to the subject, familiarizing the students with the developments in the Services Marketing area in India. The new edition, with its emphasis on recent data and the contemporary Services Marketing scenario, is an ideal companion for the budding managers. It should also be of great use to the practising managers attending various Management Development Programmes (MDPs) and Executive Development Programmes (EDPs). New to this edition • A new case study “Indian Airline Industry” has been introduced. • All case studies of the previous edition have been updated with latest information and developments in the company. • Chapter 2 and Chapter 15 of the book have been revised with latest data and illustrations.

Services Marketing

Author: Jochen Wirtz
Publisher: World Scientific Publishing Company
ISBN: 194465903X
Size: 76.27 MB
Format: PDF, Docs
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Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples. This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.

Ko Kreation Von Werten Im Dienstleistungsmanagement

Author: Christian Durchholz
Publisher: Springer-Verlag
ISBN: 3834942146
Size: 52.49 MB
Format: PDF, Kindle
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Viele Dienstleistungen werden in einem Umfeld in Anspruch genommen, indem andere Kunden anwesend sind, z. B. Messen, Konferenzen, Konzerte, Theater, Kino, Restaurant, Lehrveranstaltungen, Flug- und Zugreisen usw. Die Handlungen dieser anderen Personen können demnach in dem zugrundeliegenden Kontext einen wesentlichen Einfluss auf das subjektive Wertempfinden haben. Betrachtet man die bestehenden Messansätze zur Bestimmung der Qualität fällt allerdings auf, dass diese vorwiegend Merkmale des Angebots fokussieren und diese Eigenschaften empirisch untersuchen. Der eigentliche Prozess der Wertentstehung während der Inanspruchnahme der Leistung und der zugrundeliegende Kontext bleiben dabei unbeachtet und stellen in vielen Bereichen des Marketing bzw. Dienstleistungsmarketing eine Lücke dar. In Anlehnung an das Konzept der Service-Dominant Logic setzt Christian Durchholz an dieser Lücke an und untersucht empirisch den Einfluss anderer Personen auf den wahrgenommenen Wert einer Dienstleistung am Beispiel eines Sportevents.​

Services Marketing

Author: CTI Reviews
Publisher: Cram101 Textbook Reviews
ISBN: 1490270108
Size: 46.58 MB
Format: PDF
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Facts101 is your complete guide to Services Marketing. In this book, you will learn topics such as Customer Expectations of Service, Customer Perceptions of Service, Listening to Customers through Research, and Building Customer Relationships plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.