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Interviewing Users

Author: Steve Portigal
Publisher: Rosenfeld Media
ISBN: 1933820810
Size: 68.75 MB
Format: PDF, Docs
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Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people.

Eye Tracking The User Experience

Author: Aga Bojko
Publisher: Rosenfeld Media
ISBN: 1933820918
Size: 70.97 MB
Format: PDF
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Eye tracking is a widely used research method, but there are many questions and misconceptions about how to effectively apply it. Eye Tracking the User Experience—the first how-to book about eye tracking for UX practitioners—offers step-by-step advice on how to plan, prepare, and conduct eye tracking studies; how to analyze and interpret eye movement data; and how to successfully communicate eye tracking findings.

Understanding Your Users

Author: Kathy Baxter
Publisher: Morgan Kaufmann
ISBN: 0128006099
Size: 67.67 MB
Format: PDF, Mobi
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This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user research methods and also pre- and post-method considerations such as recruiting, facilitating activities or moderating, negotiating with product developments teams/customers, and getting your results incorporated into the product. For each method, you'll understand how to prepare for and conduct the activity, as well as analyze and present the data - all in a practical and hands-on way. Each method presented provides different information about the users and their requirements (e.g., functional requirements, information architecture). The techniques can be used together to form a complete picture of the users' needs or they can be used separately throughout the product development lifecycle to address specific product questions. These techniques have helped product teams understand the value of user experience research by providing insight into how users behave and what they need to be successful. You will find brand new case studies from leaders in industry and academia that demonstrate each method in action. This book has something to offer whether you are new to user experience or a seasoned UX professional. After reading this book, you'll be able to choose the right user research method for your research question and conduct a user research study. Then, you will be able to apply your findings to your own products. Completely new and revised edition includes 30+% new content! Discover the foundation you need to prepare for any user research activity and ensure that the results are incorporated into your products Includes all new case studies for each method from leaders in industry and academia

Library Service Design

Author: Joe J. Marquez
Publisher: Rowman & Littlefield
ISBN: 1442263857
Size: 20.72 MB
Format: PDF
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Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

Build Better Products

Author: Laura Klein
Publisher: Rosenfeld Media
ISBN: 1933820454
Size: 24.11 MB
Format: PDF, Docs
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It’s easier than ever to build a new product. But developing a great product that people actually want to buy and use is another story. Build Better Products is a hands-on, step-by-step guide that helps teams incorporate strategy, empathy, design, and analytics into their development process. You’ll learn to develop products and features that improve your business’s bottom line while dramatically improving customer experience.

Last Seen Alive

Author: Dorothy Simpson
Publisher: Open Road Media
ISBN: 1504044363
Size: 38.21 MB
Format: PDF, ePub
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Winner of the CWA Silver Dagger: A troubled woman returns to her peaceful English village after twenty years—and is murdered within twenty-four hours. When Det. Inspector Luke Thanet was a young man, Alicia Parnell was one of the most popular girls in Sturrenden: beautiful, charming, and brilliant. But her perfect life was shattered when her teenage boyfriend killed himself. Alicia’s family left town soon after, and Thanet never expected to see her again. But two decades later, Alicia comes home to start her life over in the country village where she was born. No one knows what drew her back, and no one has a chance to ask—because less than a day after her return, Alicia is murdered. Her body is found in the Black Swan hotel, and all signs point to strangulation. Inspector Thanet is shocked by the death of someone he knew, and to find Alicia’s killer, he’ll have to dig deep into their shared past. Someone in Sturrenden has a secret, and Thanet must uncover it before the killer strikes again. The winner of the CWA Silver Dagger, Britain’s top prize for crime fiction, Last Seen Alive is a compelling puzzle from a “dependably pleasing” author (The Boston Globe). Last Seen Alive is the 5th book in the Inspector Thanet Mysteries, but you may enjoy reading the series in any order.