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Modern Library Technology And Reference Services

Author: Samuel T. Huang
Publisher: Psychology Press
ISBN: 9781560244585
Size: 54.84 MB
Format: PDF
View: 6171
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Develop improved reference services to keep up with the rapid technological changes in academic libraries with the help of this unique guide. Modern Library Technology and Reference Services includes guidelines for taking on an advisory role in an electronic environment, requesting budgetary support for implementing new information systems, and creating training programs for paraprofessional staff and end-users. Filled with valuable information regarding library planning and budgetary considerations, “technostress” at the reference desk, and the creation of new reference service areas to reflect different service needs, this book is a must for library administrators, librarians, and end-users who want to meet the challenges of modern library technology. This one-of-kind volume provides practical ways to enhance daily reference services, improve the image of librarianship, and bring new users into libraries. It prepares librarians for helping library users with a variety of different search protocols and user interfaces such as online public access catalogs (OPACs), the Internet, CD-ROM LANS, and online searching. All aspects of reference services in the modern electronic technological library are covered in chapters by library administrators and practicing reference librarians who share their practical experiences of how they adjusted their reference services to meet the demands of new technology. Modern Library Technology and Reference Services helps librarians develop a conceptual framework for helping researchers, use online systems and other electronic services, train paraprofessionals, integrate library technology use in the classroom, train end-users in college libraries, work in active partnership with researchers and producers of electronic databases, choose appropriate patron access databases, and effectively manage reference services in an electronic environment.

Reference Service And Sources

Author: C.K. Sharma
Publisher: Atlantic Publishers & Dist
ISBN: 9788126906239
Size: 65.36 MB
Format: PDF, ePub, Docs
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The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result Remain The Same As In The Traditional Approach. Hence, The Significance Of Reference Sources And Services Cannot Be Overemphasised. The Reference Service Offered By The Libraries Enables The Readers To Obtain The Required Information From The Huge Collection Of Libraries In No Time. The Book Is Structured Into Two Parts. The First Part Acquaints The Readers With The Purpose, Functions And Kinds Of Reference Service; Qualities And Duties Of A Reference Librarian; Varied Sections In The Libraries; Reference Service In Public, Academic And Special Libraries; Sources And Classification Of Information, And Reference Queries.Part Ii Of The Book Is Devoted To Reference Sources. Beginning With The Evaluation Of Reference Sources, It Includes A Detailed Study On Directories, Bibliographies, Encyclopaedias, Biographies, Maps And Atlases, Dictionaries, Gazetteers And Guide Books.It Is Hoped That The Present Book Will Prove Useful For All Library Users. While The Teachers, Researchers And Students Of Library Science Will Find It Indispensable, The Reference Librarians Are Expected To Acquire Additional Skills Through This Book Which Shall Stand Them In Good Stead In The Technological Environment.

An Introduction To Reference Services In Academic Libraries

Author: Elizabeth Connor
Publisher: Routledge
ISBN: 078902957X
Size: 33.80 MB
Format: PDF, Mobi
View: 1016
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An introductory text on various aspects of reference services—that requires your students to think! An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter's interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand. An Introduction to Reference Services in Academic Libraries includes discussions on: virtual information literacy tutorials the minimal and maximal models of reference functions—and the smooth transition to the triage model marketing strategies to attract male faculty the reference desk as impediment to accessibility relational reference virtual reference—including instant messaging and software issues guidance, assistance, and instruction of students reference assistance, outreach, and instructions maintaining high quality service—while maximizing the time of reference librarians collection development policies evaluating reference costs diversity librarians ranking on level with faculty positions the importance—and development—of teaching portfolios unusual library patrons and more! An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.

Managing Reference Today

Author: Kay Ann Cassell
Publisher: Rowman & Littlefield
ISBN: 0810892227
Size: 76.41 MB
Format: PDF
View: 701
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Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.

Library Users And Reference Services

Author: Linda S Katz
Publisher: Routledge
ISBN: 1136588027
Size: 39.14 MB
Format: PDF
View: 3522
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This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Cooperative Reference

Author: Celia Hales-Mabry
Publisher: Routledge
Size: 62.29 MB
Format: PDF, Kindle
View: 5136
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Expert advice for more effective teamwork in the library! Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you--as a reference librarian, administrator, library science student, or educator--ideas to support cooperative efforts in the library and beyond. This book will show you how to better interact with: other reference librarians face-to-face users online users library and academia faculty other libraries Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions--how you dress, your attitude, how you interact with other workers, and how you address the patron's questions--directly affect the patron's visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience. Other topics in Cooperative Reference include: tag-team referencing--a dynamic, synergistic environment at the reference desk teaching librarians about interpersonal skills--how to establish professional, collegial relationships with one another librarians teaming up to teach a class together cooperative reference desk scheduling--how to create and implement tailored desk hours collection development between librarians for different departments working together to create online services a consolidation of reference services by two separate libraries Using several case examples, this well-referenced book takes an innovative look at the ever-increasing necessity for librarians to work together for the good of the patrons, the workers, and the library structure. Cooperative Reference will improve the reference services of public and academic libraries both large and small.

Digital Reference Services In Academic Libraries

Author: Wan Ab Kadir Wan Dollah
Publisher: The University of Malaya Press
ISBN: 9831009797
Size: 63.73 MB
Format: PDF, ePub
View: 1097
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Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

Reference And Information Services

Author: Kay Ann Cassell
Publisher: Facet
ISBN: 9781783302338
Size: 11.95 MB
Format: PDF, Mobi
View: 2220
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"Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, selecting and evaluating reference materials, assessing and improving reference services, guidance on conducting reference interviews with a range of different library users, and much more"--

Reference And Information Services An Introduction 4th Edition

Author: Richard E Bopp
Publisher: ABC-CLIO
ISBN: 1598848178
Size: 30.23 MB
Format: PDF, Mobi
View: 1781
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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.