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Quality Management For The Technology Sector

Author: Joseph Berk
Publisher: Elsevier
ISBN: 9780080515519
Size: 29.64 MB
Format: PDF
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There are many standards, methods and perhaps most confusing, but most importantly of all acronyms in use in the field of quality management, and especially so in the field of technology-based products. From the seemingly simple concepts of ISO 9000 (and the military MIL standards from which that grew) to statistical and analytical methods like Statistical Process Control (SPC) the range of complexity and compliance is staggering. What the average quality engineer or manager needs is a simple guide to what these are, how they relate to one another and most critically how to take advantage of and implement the benefits of each. This book provides that guidance. Written by a quality consultant with over 20 years experience in precisely these fields, including work with the US Defense Department, Boeing, Lockheed-Martin, Raytheon, and many other leading companies, this book provides an easily digestible toolbox of solutions to quality and management problems for every engineer, manager and even student looking for those answers for the medium to high-technology sector manufacturing company. This is a highly practical book which includes all the major topics in quality as well as case studies from relevant real-world situations yet without the need to wade through reams of reference materials and international standards verbiage. If you need to get to the bottom of problems like these, you need this book. Targetted at the Technology company engineer and quality manager Highly illustrated, comprehensive subject coverage Practical examples and case studies used throughout

Total Quality Management In The Public Sector

Author: Morgan, Colin
Publisher: McGraw-Hill Education (UK)
ISBN: 0335191029
Size: 13.16 MB
Format: PDF, ePub
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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Quality Management And Qualification Needs 1

Author: Johannes Köper
Publisher: Springer Science & Business Media
ISBN: 9783790812619
Size: 34.51 MB
Format: PDF, Mobi
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A research network has examined how quality management is implemented in small and medium sized enterprises (SMEs) in Germany, Finland, Greece, Ireland, Portugal, Sweden and the United Kingdom. The research has taken place within the framework of the Leonardo Da Vinci programme, which is an action programme of the European Commission DG XXII - Education Training and Youth. Managers of SMEs in the metalworking and food processing industries were asked what the consequences of the implementation of quality management were for the qualification needs of employees. This book presents the survey results as two sector studies. Analysed are competitive and specialisation tendencies of the sectors and company concepts of "Quality" and "Personnel" including current profiles of quality-related skill demands on staff as well as current training areas in the companies. Special objectives are: - Anticipation of qualification needs for preventive vocational training strategies - Documentation of good practice and typical barriers as support for practitioners within SMEs and training bodies

Service Quality Management In Hospitality Tourism And Leisure

Author: Connie Mok
Publisher: Routledge
ISBN: 1136386637
Size: 38.56 MB
Format: PDF, ePub, Mobi
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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Managing Quality

Author: Mihaela Kelemen
Publisher: SAGE
ISBN: 9780761969044
Size: 71.53 MB
Format: PDF, Docs
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Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Supply Chain Integration Quality Management And Firm Performance In The Pork Processing Industry In China

Author: Jiqin Han
Publisher: Wageningen Academic Pub
ISBN: 9086861105
Size: 76.59 MB
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Food quality incidents have made societal concerns on food safety grow worldwide. In the developed world, academics and practitioners explore food quality using a supply chain perspective. In transitional economies, such as China, this perspective is largely unexplored. This book addresses food quality and firm performance improvements through supply chain integration and quality management in China's pork processing industry.Data were collected from Chinese pork processing firms. This book shows the relationship between quality management practices and firm performance. Factors that influence firm performance include in-company quality management, supplier/customer quality management, employee involvement and integrated governance mechanisms.This book is a valuable resource for practitioners of meat processing enterprises, as well as academic researchers with an interest in the areas of agri-food supply chain governance, quality management and firm performance in transitional economies.

New Technology Work

Author: Paul Boreham
Publisher: Routledge
ISBN: 113449193X
Size: 16.69 MB
Format: PDF, ePub
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New computer and communications technologies have acted as the catalyst for a revolution in the way goods are produced and services delivered, leading to profound changes in the way work is organized and the way jobs are designed. This important book examines the nature, setting and impact of new technologies on work, organization and management. Conventional debates about new technology often invoke optimistic visions of enhanced democracy, rising skills and economic abundance; others predict darker scenarios such as the destruction of jobs through labour-eliminating devices. This book proposes an alternative perspective, arguing that technology can be powerful, but in and of itself has no independent causal powers. It considers the impact of new technologies on manufacturing, clerical, administrative and call centre employment, in both managerial and professional arenas, and introduces the growing phenomena of telework. The book also assesses the important political and economic forces that restrict or facilitate the flow of new technologies on national and global levels. New Technology @ Work is an illuminating and thought-provoking text that will prove invaluable to all serious students of business, management and technology.

Crop Post Harvest Science And Technology Volume 1

Author: Peter Golob
Publisher: John Wiley & Sons
ISBN: 140517210X
Size: 18.61 MB
Format: PDF, ePub, Docs
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World-wide losses of crops, post-harvest, through microbial action,pests, diseases and other types of spoilage amount to millions oftons every year. This essential handbook is the first in athree-volume series which covers all factors affecting post-harvestquality of all major fruits, vegetables, cereals and other crops.Compiled by members of the world-renowned Natural ResourcesInstitute at the University of Greenwich, Chatham, UK, thecomprehensive contents of this landmark publication encourageinteractions between each sector of the agricultural community inorder to improve food security, food safety and food quality intoday’s global atmosphere. Through the carefully compiled and edited chapters,internationally respected authors discuss ways to improve harvestyield and quality, drawing on their many years’ practicalexperience and the latest research findings, applications andmethodologies. Subjects covered include: an introduction to thesystems used in post-harvest agricultural processes, physical andbiological factors affecting post-harvest commodities, storageissues, pest management, food processing and preservation, foodsystems, the latest research and assimilation of this work, andcurrent trade and international agreements. An invaluable glossaryshowing important pests, pathogens and plants is alsoincluded. Crop Post-Harvest: Science and Technology Volume 1: Principlesand Practice is a must-have reference book which offers the readeran overview of the globalisation of post-harvest science,technology, economics, and the development of the storage andhandling of perishable and durable products. Volumes 2 and 3 willgo on to explore durables and perishables individually in moredetail, with many case studies taken from around the globe. This 3-volume work is the standard handbook and reference forall professionals involved in the harvesting, shipping, storage andprocessing of crops, including agricultural and plant scientists,food scientists and technologists, microbiologists, plantpathologists, entomologists and all post harvest, shipping andstorage consultants. Libraries in all universities and researchestablishments where these subjects are studied and taught shouldhave multiple copies on their shelves

Managing Technological Change

Author: Carol Joyce Haddad
Publisher: SAGE
ISBN: 0761925635
Size: 12.83 MB
Format: PDF, Docs
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Management of technology (MOT) is a field of study dedicated to the planning and ongoing assessment of technology in organizations, incorporating the innovation, development, and engineering processes into one discipline. Managing Technological Change: A Strategic Partnership Approach fills a critical void by presenting an integrative, strategic, and participative approach to technology management from a multi-industry perspective.

Fish Processing Technology

Author: George M. Hall
Publisher: Springer Science & Business Media
ISBN: 9780751402735
Size: 34.89 MB
Format: PDF
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The first edition of this unique book combined an outlining and updating of the traditional areas of fish processing technology with detailed descriptions of important new areas of work. This fully revised and updated edition continues to provide coverage of modern aspects of traditional processes, and highly practical descriptions of important new areas. All the chapters which have been kept from the first edition have been brought up-to-date, and there are four new chapters on: methods of identifying fish species; modified atmosphere packaging of fish; aspects of quality and HACCP in fish processing and temperature modeling in fish transportation.Written as an overview of the field for industrialists in developed countries wishing to improve or diversify their operation and for those teaching this aspect of food science and technology, the book is also of proven value to workers in developing countries which are expanding their fish processing industries to earn important foreign currency.